The Grounds of the City
We will start off this review giving credit where it is due. The ambiance, location and food (in general) is good.
Having said, that, the service is consistently below par, seeming to strive to hit new depths with each visit. During this most recent visit (and I do always say the last), when a guest asked if the poached egg with the avocado on toast could be scrambled instead, she was advised "We can't scramble 1 egg". Umm, really? Not possible? Not at all? Never in the history of egg preparation has someone been asked to scramble a single egg? Huh. Who knew? With no solution forthcoming for this seemingly unsolvable problem - she did what any good customer who was clearly in the wrong did - she ordered the omlette.
And we shouldn't get started on the "Greeting" staff. After we arrived at the restaurant (with a reservation made 3 days prior) we were greeted by someone who clearly wished they were anywhere else and were advised to "Wait (outside in the rain) while we check to see if your table is ready". Spoiler alert, it wasn't.
There was a bright spark in this visit - one lone member of the wait staff who was energetic, enthusiastic and helpful. He must be new. No doubt the rest of the staff will help him adopt the Grounds of the City work ethos.
Have been a few times. Consistent food quality and service. Good coffee too. Love it
Hi Nicholas, That's great to hear, thank you so much for the 5 stars! We are looking forward to seeing you again very soon! The Grounds of The City team
Ambience is nice
Had been here once before and got to try the sponge cakes and tarts on the menu, however this time they had run out and ended up ordering the less popular items that were mediocre. Was disappointed but do understand that this is not the fault of the café - as those items are quite popular.
However the service we received this time was terrible. There was a waitress who was rude and unpleasant. Was surprised that such a coffeehouse that prides itself in its ambience and service would be okay with hiring somebody like this.
Tables were so close, noise level so loud. Very expensive for what you get. Hard to know who to ask to serve you.
Breakfast was nice, pretty standard offerings on menu. Coffee tasting platter good. Staff friendly. Suggested improvement is having two separate queues for those who made reservations and those who haven't. I would recommend to others but is not that special that I would wait in line for a table (as many seemed to).
Whilst the atmosphere was lovely and the wait staff were very accommodating, I was disappointed to receive a meal that at best was lukewarm. This is not an inexpensive restaurant and you would expect better attention to detail.
Hi Philip, Thank you for your review. I am so sorry your meal wasn't hot enough. Had you mentioned it to a member of staff, I am sure we could have rectified it for you there and then, as our managers are always around and ready to address any issues and sort them out with minimal fuss. If anything is even not to your liking in the future, please do not hesitate to bring it to our attention! Kind regards, Kat - General Manager
First time at The Grounds of the City and was very impressed. Awesome cocktails, beautiful food and the service was faultless. Make sure you leave room for the trifle. The premises are just amazing....make sure you go and experience this place for yourself!!! Our waitress, Elenor, ensured we had everything we needed and made some great recommendations. What a delightful young lady.
Excellent food, great service
Fantastic coffee. Had a great time
with my friends
Tables are too close together, cramped, noisy, slow service, food disappointing.
Perfect for family - and to impress your in laws :)
but it is really noisy and the tables are too close together for comfort.
Great place to catch up with friends. Quiet enough that you can hear each other, but if you are looking for quiet and intimate, this isn't it.
Went here for a team lunch. Delicious meals (loved the veggie ploughmans board), fab cakes, impressive cheeseboard and great ambiance.
second time here and love the ambience and the look of this place, booked on Open Table in advance. Took a little waiting time to be seated at 6pm and we were met by a seemingly annoyed waitress who thankfully warmed up eventually. seats are a little cramped as tables are so close to each other, but easily overcome with a squeeze between tables. bustling noise so you do have to speak up to your date, but easy to understand menu, Ordered the Scotch Fillet cooked medium - cooking and sauce was on-point (would come back definitely to have this again). order sides only if you're starved, but the serving of potatoes with the meat was enough for us. ask for the bill and pay at your table. no toilets in the restaurant, but accessible in the Galleries. would definitely return and recommend, thank you team.
Really really nice staff
Helpful front- of-house
Can’t wait to dine there again
Hi Kay, We are thrilled you enjoyed your experience! Looking forward to seeing you again very soon, The Grounds of The City team
A wonderful place to visit - it feels like you're in another world!
Delicious, fresh food with varied menu. Would definitely come back again.
Great location & forget where you are when you leave. Food is excellent & very attentive service. Coffee is good too!
The feel of the place is lovely. The food was good. I think that my expectations were too high. The restaurant feels special, but the food is a bit short of special. Still, I am a big fan of the coffee.
We celebrated my wife's birthday there recently. Staff made it a memorablel celebration for us. The service was great and food was delicious. Will definitely return.
Hi there, Thank you for your review. We are very glad you and your wife enjoyed the visit! Kind regards, The Grounds of The City team
Cool place to take people from out of town or if you want to impress a date.
Hi Karina, Thank you very much for your review. Have a wonderful evening, The Grounds of The City team
Our experience was
The hosts of Grounds in the City has a way of making you feel unwelcome the minute you walk in the door. It marred the whole experience for us and won’t be coming back because of it. The food was fine and the servers where pleasant enough though.
We met at The Grounds of the City for a late lunch and business meeting. All who attended enjoyed the venue immensely. The food was very good and the service attentive but not intrusive. I will book again.
Hi Sue, Thank you so much for the wonderful review, we are thrilled you and your colleagues had a great time! See you again soon, The Grounds of The City team
Great nourishing dishes. The fluffy sponge cake dangerously yummy. Service great.
Only draw back restaurant a little cold as the main door opened continuously.
It was a very cold day. It’s also noisy.
Hi Elizabeth, Thank you for your review. Next time you visit, we will be happy to find a table further away from the door for you! Have a great week, The Grounds of The City Team
Not off to a good start when you arrive 10 mins early for your table and are told your table is not ready and to sit outside in the freezing cold. The menu is quite eclectic for lunch, it would be helpful to show which dishes are vegetarian. The service was quick but maybe that's to turn the tables over as quick as possible. The restaurant is very noisy, not where I would go to have a quiet long lunch.
Hi there, My apologies for not having the table ready for you on the day of your visit. I have discussed your comments with our host team to make sure the guests are at the very least given an option to wait inside during cold winter months. Thank you for your comments and we hope to see you again soon. The Grounds of The City Team
Nice atmosphere and friendly staff, but food and food choice was disappointing. Fries were not crisp and not fresh (like they had been standing for a while). We had hoped for some nice salads or 'health bowls' but didn't find much on the menu.
Hi Jacqueline, Sorry to hear you did not enjoy your meal or the menu choices. Your comments have been passed on to the kitchen team, who will use them next time we change the menu. Kind regards, The Grounds of The City team
A gorgeous setting with delicious food. The staff were friendly and the service was great.
Hi Gemma, Thank you so much for the fab review! We are looking forward to seeing you again very soon! The Grounds of The City Team
Great place for brunch or breakfast. make sure you book on the weekends otherwise there is a long wait for a table. Food was great and a good variety
Hi Nicholas, Thank you so much for your review, we hope to see you again very soon! Kind regards, The Grounds of The City Team
Had a reservation but was 15 mins late as my wife was quite ill. Arrived to find our table had been given away and we were made to wait 50 mins for another one. At no point did they try to call me or show any understanding.
Amazing place, went there both mornings we were staying in Sydney. Only downside was that drinks took a while to arrive on both occasions - coffee ordered before a meal but arrived half-way through it. Recommend reserving a table.
Hi there, Thank you very much for a great review and apologies for the coffees taking so long, our barista team will do their utmost to ensure that this issue is addressed and monitored more closely during busy services going forward! Kind regards, The Grounds of The City Team
With all the warmth, bustle, décor and soft overtures you will be transported back to the romantic WW2 era when things were simple and love was uncomplicated.
Hi Nicholas, Thank you for a lovely review, we are very glad you enjoyed your visit! Best regards, The Grounds of The City Team
It was a great venue, very busy, and quite noisy but a good vibe. I feel the tables were maybe a little too close together.
My meal was fantastic, however, my friend ordered the snapper and had to return as was dry and very disappointing, staff were marvellous, and straight away brough back the menu to re-select a meal which she did and was thoroughly satisfied.
Overall, a delightful lunch out, and would recommend you to all my friends and family.
Hi Robyn, Thank you so much for your review! Your comments have been passed on to our kitchen team and please send our apologies to your friend. We are so glad we were able to rectify the issue and you ended up having a great time. Looking forward to seeing you again soon, The Grounds of The City Team
The salad was disappointing. The rice was under cooked and was very unfullfilling with not much else in the salad other than salad leaves...
Great food and atmosphere. We went for my brother in law’s birthday but no mention was made at all, which was disappointing as I put the reason etc in the booking.
Had a great catch up with family for Brunch, the food was great, the service was excellent and the venue is beautiful. My only complaint if I had to make one was it was a little noisy for our conversation but to be fair it is a very busy inner city venue and to be expected. Overall a great time had by all.
Hi Leanne, Thank you so much for a wonderful review! We hope to see you again very soon. Have a wonderful week, The Grounds of The City team
As always, great service from Lucas!
Hi Victoria, Thank you for the wonderful comments, Lucas and the rest of the guys were thrilled you enjoyed your visit! See you again soon, The Grounds of The City team
The place is very nice and some kind of exotic. The space is very limited, unfortunately. Anyway to meet friends and spend time with them it is the wonderful place.
Hi Tamara, Thanks for your review. We hope to see you again soon, so we can try and turn those 4s into 5s! Have a fantastic week! The Grounds of The City team
Food was underwhelming, for the price you pay you’d expect something more; more flavour, more servings, just much more.
Service was great; friendly, attentive and professional. Place looks amazing. Need to up the quality of the food to make it worthy of the setting.