Swens

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1. O

   Omnivore1

   New York

   3 recensioni

   vip
   2.0

   3 recensioni

   Visitato 7 giorni fa

   overall2food1service2ambience5

   Server was nice so it is not a reflection of her performance. Food service was spotty: no runners to take away our appetizers for a long while after we were done. Main course shows up 15 minutes after the appetizer dishes were bussed. We got sick after our meal. I had nausea. My spouse was sick. Do not recommend.

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2. SR

   SunilR

   Phoenix

   1 recensione

   vip
   1.0

   1 recensione

   Visitato il giorno 14 gennaio 2023

   overall1food1service5ambience4

   I will start out by saying I am a fan of this resort and have been coming here for the past eight years. The resort and the restaurant has always been excellent. However something has changed at the restaurant since our last visit. This was one of the worst dining experiences I’ve ever had anywhere. We had a group of four including two vegetarians. Crispy cauliflower came out greasy, doughy and undercooked. Macaroni and cheese was lukewarm and tasteless. Entrees took an hour to come out. Asked for basic plate of pasta and was overcooked and tasteless. Filet mignon ordered medium rare and half of the steak was blood follow the knife rare. At the end of the meal ordered a plate of nachos without meat that came out with brisket. They remade it veggie. Tried to give constructive honest feedback to the chef,Dan, who seemed at best defensive. The manager comped most of the poorly made dishes above and the server was very pleasant but seemed helpless, since other tables were having similar issues. I really hope upper level management addresses the problem in the restaurant ASAP because I would like to continue coming to this resort in the future and recommending it to my friends.

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3. OT

   OpenTable Diner

   New York

   1 recensione

   vip
   2.0

   1 recensione

   Visitato il giorno 11 gennaio 2023

   overall2food1service3ambience4

   Food very uneven and substandard for the price not what you would expect in such a lovely hotel. Service was nice and well meaning but the place is understaffed. The staff tried their best but clearly are not professionals. The restaurant is the one big disappointment in the hotel.

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4. OT

   OpenTable Diner

   Las Vegas

   1 recensione

   2.0

   1 recensione

   Visitato il giorno 10 gennaio 2023

   overall2food2service4ambience5

   We chose the Swowpine Lodge for my husband’s 70th birthday as he really enjoys skiing at Alta. It was a milestone birthday so we wanted to celebrate at an upscale hotel. Unfortunately, despite my best efforts to signal my husband’s special day to the hotel’s restaurant (SWENS), the food was sub par. We ordered an expensive steak dinner which was tepid when it was served. As we had waited some time for our dinner despite the restaurant not being very busy at all, we ate it but made our comments at the end of the dinner to the server. The server, who didn’t seem embarrassed btw, offered a complimentary desert. Prior to dinner, after my husband had a full day of skiing, he was really looking forward to a soak in the hot tub—a must have for any self respecting skiing lodge. Unfortunately, it was dirty (the water was green) so folks were not going in. In fairness to the establishment, when I voiced my disappointment at check out, they did credit us some charges and promised to follow up with further remediation. I hope that will be the case and that the management will give attention to delivering the standard that is expected for a hotel that promotes itself as being Alta’s finest lodge.

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5. c

   cathyh

   New York

   2 recensioni

   4.0

   2 recensioni

   Visitato il giorno 6 gennaio 2023

   overall4food4service4ambience4

   All good…. Got what we ordered and what we expected. No surprises

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6. BS

   BrandonS

   Charleston

   3 recensioni

   vip
   5.0

   3 recensioni

   Visitato il giorno 6 gennaio 2023

   overall5food5service4ambience4

   The food was excellent, elk loin, bison pasta, Brussel sprouts and pear/burrata salad.

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7. S

   Spencer

   New York

   5 recensioni

   vip
   1.0

   5 recensioni

   Visitato il giorno 1 gennaio 2023

   overall1food1service1ambience1

   Don’t waste your money here.

   Report
8. S

   Spencer

   New York

   6 recensioni

   vip
   1.0

   6 recensioni

   Visitato il giorno 31 dicembre 2022

   overall1food1service1ambience1

   Don’t waste your money here. Terrible food terrible timing. The entire staff needs to be retrained by a hospitality expert.

   Report
9. G

   George

   San Francisco

   6 recensioni

   vip
   1.0

   6 recensioni

   Visitato il giorno 30 dicembre 2022

   overall1food3service1ambience3

   We went to Swen’s with family friends with high expectations. The dining room was rustically charming, as are the hotel lobby and bar, if a bit overly bright. The menu looked good, but the prices were very high for the steaks. An hour after we ordered, after we had had only a few appetizers, we were notified, repeatedly, that the kitchen was out of a number of items, which seemed like poor planning for a holiday week. The food slowly trickled out. The meal took over three hours due to the extremely long wait time. The fried Brussels sprouts and butternut squash soup were delicious, but the steaks were not served at the requested temperature and the $110. steak did not seem to be dry-aged as advertised and did not have a proper sear. We wondered if it had been purchased fresh at Smith’s earlier that day, perhaps in the discount section? Our server was very nice, but was the only person in the restaurant who was not completely inexperienced and she could not compensate for the serious problems in the kitchen. We were so disappointed with our experience at Swen’s. It was a very poor value, even for a ski resort during high season!

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10. k

    karyn

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 24 dicembre 2022

    overall5food5service5ambience5

    Incredible service! Loved the food. The Snowpine lodge has the best service an ambiance. A really treat to visit!

    Report
11. EC

    EricC

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 20 dicembre 2022

    overall2food3service2ambience4

    Understaffed and poorly trained wait staff and host.

    Report
12. g

    garyc

    Chicago

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 18 dicembre 2022

    overall5food5service5ambience5

    Excellent service Quality of food was superb

    Report
13. BM

    BarbaraMcB

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 16 dicembre 2022

    overall5food5service5ambience5

    Hannah, our server was wonderful and helpful. We definitely liked our meal as well and will come back as often as possible.

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14. OT

    OpenTable Diner

    New York

    1 recensione

    vip
    1.0

    1 recensione

    Visitato il giorno 10 dicembre 2022

    overall1food2service1ambience3

    Do yourself a favor and don’t go there. It wants to be a serious restaurant, but it’s abundant

    Report
15. MG

    MackenzieG

    New York

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 13 novembre 2022

    overall3food4service2ambience4

    Great ambience! Must have been training new staff, food and service was very slow, despite the restaurant not being busy

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16. OT

    OpenTable Diner

    New York

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 6 novembre 2022

    overall1food1service2ambience5

    The venue is overall stunning but the food falls way short. We've been several times for breakfast and it was standard but wanted to try for a birthday dinner. It was fairly expensive and every dish was pretty subpar - so disappointing for a birthday dinner. Several dishes were not available, the salads not only had dirty lettuce but were over dressed and not good. Fried Cali was over breaded and soggy in the middle. There weren't many options available - honesty wished we could have ordered from the bar menu! Wish we could have just bypassed dinner and it would have been a perfect night.

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17. OT

    OpenTable Diner

    New York

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 29 ottobre 2022

    overall3food3service5ambience3

    We came here while staying at Snowpine Lodge for my partner’s birthday. Our server was super sweet and attentive, but I was disappointed in our food. The bread was served with a whipped butter and roasted garlic, but the bread itself was very hard and chewy, and the roasted garlic would have been a nice touch but the cloves were still hard in their skins. The Caesar salad starter was pretty standard but lacked any croutons. Instead, it had a slice of grilled bread and some semi-dehydrated tomatoes. I enjoyed those, they were different and a nice addition to the salad. For our main, we both got the steak & fries. The steak was a strange cut that I couldn’t identify, very lean, and an incredibly small portion, less than 8oz, but since we asked for it medium rare, it was fortunately still very tender, and they nailed the cooking temp. Unfortunately, the steak was sorely underseasoned, and the balsamic & romesco sauces that it came with were unpleasant - the balsamic giving it a hefty sweetness that I think was intending to balance out the romesco, which was strangely bitter. I really didn’t like it. The fries were very well cooked, but then smothered in truffle oil (what year is this?) and Parmesan that was plasticky as if it was the pre-shredded stuff you buy at the grocery store. For $36 a plate, it was a disappointment. I spent $160 on a meal that I think we could have made better ourselves. Stick with the Gulch Pub’s burgers, they are a better option for the price tag.

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18. OT

    OpenTable Diner

    New England

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 20 ottobre 2022

    overall1food1service5ambience5

    Service was lovely, food was terrible. Would not recommend or return.

    Report
19. HG

    HayleyG

    San Francisco

    1 recensione

    vip
    2.0

    1 recensione

    Visitato il giorno 16 ottobre 2022

    overall2food3service1ambience5

    The food was good, not mid blowing. The service was terrible. We had reservations 6:30pm. We got ready a bit early and so we were upstairs at 6:00 to see if they could seat us a bit early. We checked in and were told we would be seated by 6:10pm and that he would come get us by the fireplace. We were forgotten about and only seated once when we went back to the check in area to follow up about 25 minutes later. We entered the restaurant to see only three other tables with people seated at them. Very puzzling. While waiting to be seated, I witnessed a server yelling and hitting the counter at the staff of the kitchen. Service at dinner was painfully slow. After ordering our appetizer, we waited 45 minutes. Once it arrived, we had to ask for plates in order to eat our appetizer. Then while in the middle of our appetizer, all of our entrees came out at the same time. Very poor time management of the food. We asked a staff member for boxes and were forgotten about. 10 minutes later our server came by and we asked again for boxes. When we were given the bill. We had to get up and follow the waitress to ask for a pen.

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20. KH

    KristenH

    Salt Lake City

    5 recensioni

    vip
    2.0

    5 recensioni

    Visitato il giorno 1 ottobre 2022

    overall2food3service1ambience3

    Don’t make a reservation for breakfast. They’ll tell you they don’t take them.

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21. OT

    OpenTable Diner

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 1 ottobre 2022

    overall5food5service5ambience5

    We are here for a wedding. Everything at Swen’s was wonderful!

    Report
22. L

    Lynn

    Salt Lake City

    15 recensioni

    vip
    3.0

    15 recensioni

    Visitato il giorno 30 settembre 2022

    overall3food2service4ambience3

    Lovely fall view, very limited and expensive menu. Steaks were rather flavorless and not always cooked to order. Service was good. Expected better quality food -- very mediocre. Go for the view.

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23. U

    Unfortunate

    Salt Lake City

    23 recensioni

    vip
    3.0

    23 recensioni

    Visitato il giorno 18 settembre 2022

    overall3food3service2ambience4

    This is our second time here. Menu had been changed and simplified. Only one inexperienced server. Unable to help with wine or food selection. Food was ok but not at level it was on previous visit. I hope they return to previous quality

    Report
24. SE

    SherylE

    New York

    6 recensioni

    5.0

    6 recensioni

    Visitato il giorno 26 agosto 2022

    overall5food5service5ambience5

    Everything was well done. Food exceptional, presentation beautiful and interesting. We had burrata, bolognese, and salmon. All delicious. Great service by Hanna and Gonzalo. So happy to have such a wonderful place on the hill.

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25. A

    Andy

    Salt Lake City

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 14 agosto 2022

    overall5food4service5ambience5

    This restaurant is placed in beautiful mountains of Alta. The view is beautiful. Staff was friendly and attractive.

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26. OT

    OpenTable Diner

    Salt Lake City

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 29 luglio 2022

    overall5food5service5ambience5

    Outstanding service for my friends Birthday

    Report
27. NC

    NancyC

    Salt Lake City

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 25 luglio 2022

    overall5food5service5ambience5

    We really enjoyed our family dinner at Swen’s. The ambiance was perfect and the food was delicious. We’ll be back soon!

    Report
28. OT

    OpenTable Diner

    Salt Lake City

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 24 luglio 2022

    overall2food2service1ambience1

    It’s comical how many flys there were in that restaurant. So many flies! Gross! Service was slow, food was mediocre. Not worth it!

    Report
29. P

    Paul

    New York

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 21 luglio 2022

    overall3food1service4ambience4

    We ordered a salad as the first course and a steak as a main course. Thet brought our salad and main course out at the same time. The server had no choice but to bring cookout at the same time since the kitchen cook the steak immediately rather than waiting till we started or salad. The food was good but not special

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30. B

    Baaaad

    Salt Lake City

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 15 luglio 2022

    overall1food1service1ambience1

    WILL NOT BE BACK. We’ve given Swen’s multiple tries… All of them terribly disappointing. Food flavors and preparation were off. Like you took one bite and thought “that’s weird” and didn’t want to eat any more. This happened for almost every item and at every visit (3 total). If the bad food doesn’t prevent you from dining here the BUG PROBLEM will! All of visits encountered a new issue; SWARMS of gnats, flying ants, flies, etc. all over the window next to your window table! I’m not talking about a couple insects that came in thru and open door. I’m talking about dozens of bugs dead and alive with you while you are trying to eat terrible food. HARD PASS this place.

    Report
31. CR

    CherylR

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 13 luglio 2022

    overall1food1service1ambience1

    The restaurant was closed -- when we got there to check in we were told the restaurant wasn't open that evening

    Report
32. TP

    TheresaP

    Salt Lake City

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 10 luglio 2022

    overall3food4service2ambience2

    Food was good. Booked a table outside on their website. When we got there they said they did not have outdoor dining, even though people were dining outdoors. They did accomodate us. Bread plates were bought out after the bread was eaten. Dessert was served without utensils to eat it. Dirty tables just sat there while employees walked past it. Or sat and did something on their cell phone. Seemed like a lot of staff with 4 tables of diners there to have dirty tables to look at. Food was ok but I wouldn't waste the money to go there again.

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33. C

    Cooey2

    Salt Lake City

    80 recensioni

    vip
    3.0

    80 recensioni

    Visitato il giorno 3 luglio 2022

    overall3food3service3ambience3

    Unfortunately we were not able to eat in the main dining room because there was a special event scheduled for the restaurant that Saturday night (wedding - maybe). Because OpenTable automatically sends a message to the customer, we had no idea that the restaurant would not be available. The manager and staff were scrambling as best they could to provide us with "something" to eat and drink after driving a long way up the canyon to the location and having a reservation. The restaurant is located inside a lodge and so there were about 100 people that needed food and drink and we all were ushered into "The Gulch" - the bar of the lodge for pub food. We were compensated with a free dessert. We intend to return and enjoy the wonderful view of the mountains and delicious looking appetizers/entrees on the menu. Our hearts go out to the management and staff trying to accommodate what was an overwhelming situation. They did the best they could with what they had to work with and we appreciated their difficult situation.

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34. LK

    LindaK

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 26 giugno 2022

    overall5food4service5ambience5

    3 entrees were not available but the chef graciously allowed us to order from other menu as well.

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35. OT

    OpenTable Diner

    Los Angeles

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 27 maggio 2022

    overall1food2service1ambience4

    Meh wouldn’t come here again. Service was inconsistent and food wasn’t worth the price.

    Report
36. EA

    ErikA

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 8 maggio 2022

    overall5food5service5ambience5

    Excellent food. Amazing location. Perfect service. Mind-blowing bread. Please add vegetarian/vegan option!

    Report
37. SO

    SophiaO

    Tahoe

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 8 maggio 2022

    overall1food1service1ambience4

    Mother's Day Brunch, poor service and poor food quality.

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38. Y

    Youaskedforthereview

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 8 maggio 2022

    overall3food2service3ambience4

    Slammed and understaffed on a Saturday night. Oh well. Reservation at 715, sat at 745. Dining room rather cold. Caesar great, chicken a bit salty but good. Chef Allie brought our food out which was a treat. Unfortunately, Spare ribs sold out, subbed NY in its place. Ordered medium, came well done and tough. Didn’t want to send back as it had already taken too long. Anniversary dinner saved by great company.

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39. OT

    OpenTable Diner

    Minneapolis

    2 recensioni

    vip
    5.0

    2 recensioni

    Visitato il giorno 8 maggio 2022

    overall5food5service5ambience5

    Spent the weekend at snowpine lodge for Mother’s Day and ate at Swen’s for dinner and brunch. The food was fabulous! We had a reservation issue for brunch and the manager took care of it within minutes. All the staff was super friendly. Highly recommend.

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40. s

    saucequeen

    Salt Lake City

    37 recensioni

    vip
    5.0

    37 recensioni

    Visitato il giorno 5 maggio 2022

    overall5food5service5ambience5

    Swen’s is a lovely restaurant with stunning views of the mountains of Little Cottonwood. We shared a veal schnitzel (it was ample for two) and it was about the best I’ve ever tasted. A tender, juice veal cutlet is pounded out, coated with traditional breading, then fried to that perfect golden brown. There is a remarkable little sauce on top with some red cabbage slaw, touch of caraway,a nice caper-dill chimichurri sauce and a sprinkle of toasted hazelnuts for crunch. Their new chef is skilled and thoughtful and service is both competent and friendly. We’re looking forward to a return visit soon, with friends.

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