Visitato il giorno 31 gennaio 2026
- Complessivo 3
- Cibo 3
- Servizio 2
- Atmosfera 1
Upon arrival there was nobody to greet us, there was in fact no staff in the restaurant at all. We waited around 4 minutes before anybody even entered the room. We were taken to our seat and offered a glass of champagne. Within minutes, two workmen entered and started working on something within the restaurant. They were hammering and drilling. They then left the door wide open while fixing something by/on the door. We were seated by the door, and it was freezing.
The food was fine, and service was average. We opted for a further glass of champagne each, at £12 per glass but ended up having to pay a £3 service charge on top. I queried the service charge as the service was average, nobody went above what was expected and I was a bit miffed to have had to pay £3 for someone to pour the champagne into the glass.
Overall, a pretty poor experience. Considering my work colleagues purchased this for my 40th birthday for me and will be disappointed to hear my review.
Soho WalaRisposta inviata il giorno 17 aprile 2026Thank you for taking the time to share your feedback, and for choosing to celebrate such a special occasion with us. We’re glad you enjoyed the food and the welcome drink, and we appreciate you noting the moments that stood out during your visit.
We always aim to provide a smooth and comfortable experience for our guests, especially on meaningful occasions, and your comments are very helpful for us to review internally with the team.
If you’re open to it, we’d really like the chance to understand a bit more about your visit and see how we can improve things going forward. Would you be happy to discuss this further with us?
