P.F. Chang's - Jacksonville

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1. AL

   ALIKA

   Washington DC

   15 recensioni

   5.0

   15 recensioni

   Visitato il giorno 30 giugno 2022

   overall5food5service5ambience3

   Our server Will delivered the best service that I’ve ever had in the restaurant industry. His friendly yet professional demeanor were excellent and on point- from his radiant smile to going above and beyond to make sure we had an extremely great dining experience. Will exudes rays of sunshine!

   P.F. Chang's - JacksonvilleHa risposto il 15 luglio 2022Thanks! We will be sure to recognize Will! Hope to see you soon!

   Report
2. OT

   OpenTable Diner

   Jacksonville

   1 recensione

   5.0

   1 recensione

   Visitato il giorno 24 giugno 2022

   overall5food5service5ambience5

   The waitress was super sweet

   P.F. Chang's - JacksonvilleHa risposto il 15 luglio 2022Thank you for sharing this. We will be sure to pass this along to our team!

   Report
3. JV

   JenniferV

   Pittsburgh

   6 recensioni

   4.0

   6 recensioni

   Visitato il giorno 20 giugno 2022

   overall4food5service5ambience3

   Went with elderly parents while traveling. Food was good as expected. Smaller portions not an option on all plates. Way too much for an older person's lunch. They should be able to get what they want in the portion size desired

   P.F. Chang's - JacksonvilleHa risposto il 15 luglio 2022Thanks! We’ll share this with our team! Hope to see you soon!

   Report
4. OT

   OpenTable Diner

   Jacksonville

   1 recensione

   5.0

   1 recensione

   Visitato il giorno 27 maggio 2022

   overall5food5service5ambience5

   Everything was great and they gave us a free appetizer since there was one ordered that was extra

   Report
5. RG

   RandallG

   Jacksonville

   21 recensioni

   vip
   4.0

   21 recensioni

   Visitato il giorno 7 maggio 2022

   overall4food4service4ambience3

   Nice meal, the wait went 40 minutes past the reservation time. Saturday before Mother's Day, understood.

   Report
6. OT

   OpenTable Diner

   Jacksonville

   3 recensioni

   vip
   3.0

   3 recensioni

   Visitato il giorno 17 marzo 2022

   overall3food3service3ambience3

   It was pretty good. Mongolian beef was favorite. Wonton soup fair. Ribs were good. Chicken and broccoli not that great. Overall - fine but probably not rushing back.

   Report
7. SG

   SharonG

   Jacksonville

   2 recensioni

   5.0

   2 recensioni

   Visitato il giorno 16 febbraio 2022

   overall5food5service5ambience5

   Our server was excellent. The food was very good. I had shrimp with lobster sauce

   Report
8. g

   gorduno

   Jacksonville

   52 recensioni

   vip
   5.0

   52 recensioni

   Visitato il giorno 24 dicembre 2021

   overall5food5service5ambience5

   Everything was excellent and it was nice to see Santa back after a one year hiatus.

   Report
9. SL

   SarahL

   Jacksonville

   8 recensioni

   vip
   2.0

   8 recensioni

   Visitato il giorno 8 dicembre 2021

   overall2food2service5ambience3

   Music was extremely loud & in poor taste with too much banging. Most people want to relax & enjoy conversation with company which was impossible to talk over. I asked 4 times to have volume turned down but never happened

   Report
10. M

    Mason

    Jacksonville

    23 recensioni

    3.0

    23 recensioni

    Visitato il giorno 19 ottobre 2021

    overall3food2service4ambience4

    We have dined at PF Chang's quite a few times and enjoyed it. This time we had an unfortunate experience (a long hair in our food). The manage adjusted for it but it left an unsettled feeling. We will return but will be some time.

    P.F. Chang's - JacksonvilleHa risposto il 5 novembre 2021We're sorry to see that your visit wasn’t a good one! We'll be sure to share your feedback with our team. Thanks!

    Report
11. MM

    MikeM

    Jacksonville

    63 recensioni

    vip
    3.0

    63 recensioni

    Visitato il giorno 11 settembre 2021

    overall3food3service3ambience3

    Chilean Sea Bass was very good. Crispy Honey Chicken was soggy and bland. Saturday night but service was slow. Cocktails (Singapore Sling - featured) and Sangria were terrible. Banana spring roll dessert still EXCELLENT! A very mixed experience.

    Report
12. OT

    OpenTable Diner

    Las Vegas

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 3 agosto 2021

    overall5food5service5ambience5

    Everything was good

    Report
13. OT

    OpenTable Diner

    Jacksonville

    2 recensioni

    5.0

    2 recensioni

    Visitato il giorno 25 luglio 2021

    overall5food5service5ambience5

    This was my first time at P.F. Chang’s and it was everything I hoped it would be. The service was great, the food was hot and seasoned to perfection…

    P.F. Chang's - JacksonvilleHa risposto il 17 agosto 2021Thanks for sharing this! We’ll make sure to share this with our team! We hope to see you soon!

    Report
14. OT

    OpenTable Diner

    Jacksonville

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 18 luglio 2021

    overall1food1service1ambience1

    Made reservation for 11:30 lunch. Upon arrival found sign saying they were closed until later in the afternoon. Had to make other plans on the fly.

    P.F. Chang's - JacksonvilleHa risposto il 17 agosto 2021Hi. Thanks for your feedback. We're very sorry to hear about your experience and would like to discuss your visit further. Please feel free to email us on our contact us page.

    Report
15. OT

    OpenTable Diner

    Jacksonville

    7 recensioni

    vip
    4.0

    7 recensioni

    Visitato il giorno 8 luglio 2021

    overall4food3service5ambience4

    Birthday. Lighting was way too bright and was brought to Manager attention. Was told nothing could be done. Server was very good. This was my second visit within several months; both with unresponsive management action. It’s not a place I enjoy anymore

    P.F. Chang's - JacksonvilleHa risposto il 17 agosto 2021Sorry to see your experience wasn’t what we had hoped it would be! We’d love to hear about your visit so we can get it right next time. Could you share more information about your visit and contact information with us on our contact us page?

    Report
16. DC

    DanelleC

    Jacksonville

    5 recensioni

    3.0

    5 recensioni

    Visitato il giorno 29 maggio 2021

    overall3food4service3ambience4

    We had a reservation and still waited over 25 minutes to be seated. The staff seemed unsure of themselves at the host desk. Not sure if they were still social distancing seating. It was odd and they didn’t communicate well with us about what was found on.

    Report
17. LW

    LWDO32

    Jacksonville

    29 recensioni

    vip
    2.0

    29 recensioni

    Visitato il giorno 1 maggio 2021

    overall2food1service5ambience2

    Food took a very long time. When it did arrive it was cold. I sent it back and when it came back it was Luke warm at best. The waiter was great, but no manager apologized and nothing was taken off the bill.

    P.F. Chang's - JacksonvilleHa risposto il 20 maggio 2021Thanks for sharing this feedback with us, we're sorry to read this. We will ensure that we pass this along to our team. We would love to get some additional detail from you. Could you send us a private note with more information about your visit and contact information and our team will reach out to you. Thanks!

    Report
18. L

    Lori

    Jacksonville

    3 recensioni

    vip
    4.0

    3 recensioni

    Visitato il giorno 16 aprile 2021

    overall4food5service4ambience4

    They made me feel very special for my birthday-from the gold chopsticks and placemats to the warm wet towels to wipe our hands with. The food was delicious and plentiful but the service was a tad slow-basic things like not bringing soy sauce for 10 minutes after food served. The birthday dessert of banana spring rolls was a nice treat. The sound level was very high so not a place for an intimate dinner and conversation if that is what you are seeking

    Report
19. DP

    DPJAX

    Jacksonville

    14 recensioni

    vip
    1.0

    14 recensioni

    Visitato il giorno 15 aprile 2021

    overall1food1service1ambience1

    They were not open. A sign on the doer said they did not open till 3PM.

    Report
20. C

    Cara

    Jacksonville

    3 recensioni

    2.0

    3 recensioni

    Visitato il giorno 1 aprile 2021

    overall2food5service2ambience4

    Took 20 minutes to get our shrimp app and another long wait for 2 lunch meals to arrive. Very slow.

    Report
21. OT

    OpenTable Diner

    Jacksonville

    8 recensioni

    4.0

    8 recensioni

    Visitato il giorno 31 marzo 2021

    overall4food3service4ambience3

    Great service, okay food and drink.

    Report
22. OT

    OpenTable Diner

    San Diego

    11 recensioni

    1.0

    11 recensioni

    Visitato il giorno 21 marzo 2021

    overall1food1service1ambience1

    Horrible! The staff from the get go were not good hostess. I had a reservation for 7:15pm I was not seated until 08:00pm. The waiter got our order completely wrong and he argued with me about what I ordered, implying that I gave him the wrong name of the food I wanted. Never again I’m going to be a customer of this place.

    Report
23. K

    Kristina

    Jacksonville

    10 recensioni

    2.0

    10 recensioni

    Visitato il giorno 20 marzo 2021

    overall2food3service2ambience3

    We had a reservation at 8pm and the restaurant said they were 40 minutes behind on reservations. We ended up finding a table in the lounge/bar. If they were swamped they should turn off the reservation system so we didn't experience poor customer service upon arrival.

    Report
24. OT

    OpenTable Diner

    Jacksonville

    7 recensioni

    vip
    1.0

    7 recensioni

    Visitato il giorno 20 marzo 2021

    overall1food1service1ambience1

    Made a reservation and had to wait almost an hour until our table was ready. We left after 30 minutes after the hostess told us it’s another 15-20 minutes, though I received the text that our table was ready 30 minutes later. Why make a reservation if you have to wait? Won’t ever return.

    Report
25. r

    richardt

    New York

    1 recensione

    vip
    1.0

    1 recensione

    Visitato il giorno 20 marzo 2021

    overall1food1service1ambience1

    Showed up for my 6:15 reservation and was told they were just cleaning our table and would be 15 minutes, 15 minutes later we were told it would be another 20 minutes, when we checked back again the said it would be another 15 minutes so we finally left after wasting nearly a hour of our time with no apologies

    Report
26. GT

    GregT

    Jacksonville

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 19 marzo 2021

    overall5food5service3ambience5

    Very nice dining experience!! All aspects were enjoyable! Waiter did not wear his face covering properly?

    Report
27. L

    Luveating

    Jacksonville

    34 recensioni

    vip
    5.0

    34 recensioni

    Visitato il giorno 9 marzo 2021

    overall5food5service5ambience5

    Our meal was fabulous. The seasonal appetizer - lobster dumplings were great. Only issue was that our appetizers didn't come out at the same time. We were sharing so it was okay. Will definitely go again.

    Report
28. OT

    OpenTable Diner

    Detroit

    6 recensioni

    5.0

    6 recensioni

    Visitato il giorno 6 marzo 2021

    overall5food5service5ambience5

    Great experience. Loved it.

    Report
29. CG

    CarolG

    Jacksonville

    8 recensioni

    vip
    5.0

    8 recensioni

    Visitato il giorno 6 marzo 2021

    overall5food5service5ambience5

    My daughter celebrated one her beat’s friends 17th birthday. They really enjoyed their first visit to PF Chang’s and loved the service and delicious dessert.

    Report
30. OT

    OpenTable Diner

    Jacksonville

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 6 marzo 2021

    overall1food1service1ambience1

    We made a reservation on open table, when we showed up at the restaurant we were told our reservation was not valid since we booked within the last hour and were told we would have an hour and a half wait. Nothing on open table stated that this was their policy. Very disappointing.

    Report
31. SL

    SavannahLocal

    San Francisco

    28 recensioni

    vip
    4.0

    28 recensioni

    Visitato il giorno 6 marzo 2021

    overall4food4service4ambience4

    Overall a great experience as we were able to get a table in the bar. Food and service was great. Otherwise, we would have been waiting for 45 minutes past our reservation time for a table in the dining room. They must allow far more reservations than there is space. Also, we were supposed to get a text letting us know that our table was ready, and it never arrived. All in all it worked out, but will keep the delay in mind when booking in the future.

    Report
32. JB

    JenniferB

    Jacksonville

    4 recensioni

    4.0

    4 recensioni

    Visitato il giorno 6 marzo 2021

    overall4food5service4ambience3

    We had reservations at 6:30 pm and were not seated until 7:05 pm. Service was a little slower due to a full house. This PF Changs always has fabulous food. The new lighting over the booth tables is terrible, probably need to change that soon.

    Report
33. OT

    OpenTable Diner

    Jacksonville

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 27 febbraio 2021

    overall1food3service1ambience1

    What is the purpose of making reservations if you still need to wait an hour to be seated while walk ins are a seated before you? My experience was you make a reservation and once arrive they add you to the wait list with no priority. Once seated and food ordered it took 45min to get food, while the manager was just worried of moving tables and cleaning them to get ready for closing. Horrible dinning experience!!!!

    Report
34. TM

    TylerM

    Jacksonville

    23 recensioni

    vip
    5.0

    23 recensioni

    Visitato il giorno 26 febbraio 2021

    overall5food5service5ambience5

    Awesome food

    Report
35. b

    babyboomer

    Charleston

    33 recensioni

    3.0

    33 recensioni

    Visitato il giorno 25 febbraio 2021

    overall3food2service5ambience3

    Staying over night in Jacksonville. Ordered pork lo mein. Little meat all fat & Grizzle. Sent it back. Manager came out & said meat was cut this morning from the butt and if we ordered this again it would come out the same. I then ordered chicken Pad Thai. It was tasteless & couldn’t find chicken. We have been to many PF Chang’s & food had been great. I think what we were served last night is an embarrassment to the company

    Report
36. OT

    OpenTable Diner

    Jacksonville

    5 recensioni

    4.0

    5 recensioni

    Visitato il giorno 20 febbraio 2021

    overall4food5service5ambience5

    Food drinks and service were outstanding. The problem was we were seated 45 minutes after our reservation time. We had to wait outside in cold weather since the inside waiting area was packed.

    Report
37. S

    Sandie

    Jacksonville

    9 recensioni

    1.0

    9 recensioni

    Visitato il giorno 31 gennaio 2021

    overall1food1service1ambience1

    Terrible experience. Party of 4 and we were advised upon being seated that the wait for our meal would be an hour. They were clearly not staffed for a Saturday night. We waited over 20 mins just to get water. Then after waiting more than an hour, 3 of our entrees were delivered but we never received the 4th. It was finally removed from the bill but we had no apologizes, no manager stopped by to speak with us and no concessions were made for a terrible experience. Nothing worse than having one party member never receive their meal while all others eat. Very unfortunate and worst experience I’ve had at PF Chang’s in Jacksonville

    Report
38. OT

    OpenTable Diner

    Jacksonville

    21 recensioni

    vip
    4.0

    21 recensioni

    Visitato il giorno 30 gennaio 2021

    overall4food4service3ambience3

    Service painfully slow. Sauces were bland. Some food was cold. Some dishes lacked what was described in the menu. Chang’s seems to lack consistency. One time great. Another time not so great.

    Report
39. b

    babyboomer

    Charleston

    33 recensioni

    5.0

    33 recensioni

    Visitato il giorno 28 gennaio 2021

    overall5food5service5ambience5

    Always guaranteed a great meal

    Report
40. MC

    MicheleC

    New York

    5 recensioni

    2.0

    5 recensioni

    Visitato il giorno 17 gennaio 2021

    overall2food2service2ambience3

    The portion of both the Beef and Broccoli and the Kung Pao Chicken was very small. My friends and I laughed that it was a Sunday and lunch portions aren’t available but we were glad we didn’t have that option. We would have been hungry. Also there was very little sauce on either. My husband and I had eaten at PFs in Gainesville FL, same dishes,totally different portion and sauce/flavor. Also the lettuce wraps came with a hard wedge of iceberg that we could not peel leaves from. We asked for new lettuce. It was a different lettuce type previously. On the beef and broccoli the broccoli was so large I had to ask for a knife. Which we could not find our server to get. Overall a very disappointing visit. Especially after a great visit to the Gainesville.

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