Hard Rock Cafe - Venice
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Great evening,and super Service from Jackomo 👍👍👍👍👍👍👍👍👍👍👍👍
Wie jedes Hard Rock Cafe war es eng bestuhlt, ziemlich laut, aber sehr lecker! Zudem hatten wir eine freundliche und aufmerksame Bedienung. Gerne wieder!
Viele danke! Pablo Castrogiovanni General Manager
The space to seat and move around the venue is quite narrow.
Hi JoanaL, We are aware of our limited space but as you know better than me, space in Venice is quite difficult to find, mainly on such a prime location like ours! We'd like to think we are cozy :) Looking forward to having you soon again with us, Pablo Castrogiovanni General Manager
:) It was fantastic. We love Hard Rock !!!!!! :)
Hey EzgiYavuz! Thank you so much for sharing your lovely feedback with us! Looking forward to seeing you soon at HRC Venice! Pablo Castrogiovanni General Manager
Great location with windows to the canal. Food was good as always.
Hi LM123, Thank you so much for sharing your positive comments with us, our location is really a one-of-a-kind spot! See you soon at HRC Venice for more great food! Pablo Castrogiovanni General Manager
Hard Rock Cafe, as usual, very good food and music and service. a quite small destination, but what do you expect from venice?
Thank WulfK, We are happy to know you had a fantastic time with us! We hope to see you soon! Regards, Pablo Castrogiovanni General Manager
Great service from the minute we walked in! We arrived an hour before our our table was booked, but sat downstairs & had cocktails, we were then. lucky enough to have a table upstairs looking over the Gondolas coming & going & people watching.....brilliant. The food was delicious & the service was excellent!! 5* the staff were so friendly & helpful. We had a great time, thank you so much. Also the memorabilia on the walls is great to see!!
Hey Shazza12g, Thank you so much for such a wonderful review! Not much can be added to what it obviously was a fantastic experience! Will read out loud your review before our shifts in order to pass on some good positive energy onto our staff, I´m sure they will love it! See you soon at HRC Venice, Pablo Castrogiovanni General Manager
Amazing dinner and I requested a dessert for my friends birthday and they didn’t disappoint. Came out banging spoons shouting with a birthday ice cream. She was mortified... it was perfect Hahaa thanks Hard Rock venice
Hey there! We are so happy that we gave your friend the kind of celebration she deserved!! See you soon at HRC Venice for more fun and LIVE entertainment! Pablo Castrogiovanni General Manager
Venice Hord Rock cafè. It is a must if you visit Venice!
Hey Lorenzo, It is a MUST indeed, don´t worget to spread the word in town! ;) See you soon! Pablo Castrogiovanni General Manager
I celebrated my birthday and it was fantastic! Personal was very very kind😊
Hey MicheleA, we are so happy that you´ve celebrated your birthday and it was a massive success! See you on the next one !!! Pablo Castrogiovanni General Manager
Das kleinste Hard Rock Café in dem ich bis jetzt war, aber total nett! Preise sind wie überall etwas gehobener, aber jedesmal einen Besuch wert 😄
Personally I love Cowboy Ribeye and Baby Back Ribs. It was so delicious.
For those who r cheese lover can try their Twister Mac, Chicken and Cheese.
Suggest you to pre booking if you visit with a group of peoples so they can arrange you a table without waiting.
Hey Simontan, thank you for taking the time to review your experience. Great to see that you enjoyed our food, what a pity the service was not up to your expectations. Looking forward to seeing you soon in HRC Venice, Pablo Castrogiovanni General Manager
Great service and location, food did come out cold but was quickly corrected with fresh food. Staff also well clued up on gluten free options and dietary requirements, will visit again!
Dear guest, thank you so much for sharing such a lovely feedback! We are truly looking forward to seeing you soon again at HRC Venice! Regards, Pablo Castrogiovanni General Manager
Personale gentile sorridente e disponibile. I prezzi sono alti ma si sa, carne dell hamburger congelata e di qualità davvero pessima. A mangiare all hard rock una volta ci sta come esperienza ma non ci tornerei mai.
Gentile GioRoma, la ringraziamo per averci lasciato una recensione dopo essere stato nel nostro ristorante. Ci dispiace molto che la sua esperienza non sia stata all'altezza delle sue aspettative e le assicuriamo che prendiamo ogni commento dei nostri clienti molto seriamente per migliorare il nostro servizio. Speriamo che lei voglia tornare a trovarci. Cordiali saluti, Pablo Castrogiovanni General Manager
An incredible experience. I'm a hard rock cafe fan.
Hi LluisL, Thank you for the 5 Stars review! We hope to see you soon! Regards, Pablo Castrogiovanni General Manager
Absolutely. Sad to say that we found the food in Venice to be lacking compared to Florence. It was good to have a “homemade meal” at the HardRock! The staff was great!
Hey SteveS, Thank you so much for taking the time to share your comments and concerns with us. Will definitely pass on your feedback to our kitchen staff! On the other hand, we are absolutely delighted you´ve enjoyed your overall experience. See you soon at HRC Venice, Pablo Castrogiovanni General Manager
Nice place to eat a very good Burger! Had a great time there and Alice did a perfect job
Hey KilianF, Thank you so much for such a lovely feedback! Alice is an absolute rock star, isn´t she!? Looking forward to welcoming you once again at HRC Venice with the same great friendly vibe and unique food! Pablo Castrogiovanni General Manager
It was pretty less space, too many tables so you couldn’t walk easily between the tables, and it was very loud we couldn’t talk anymore
Hey Mila, I´m truly glad and happy over the fact that Paul was really friendly! Will definitely pass on your concerns and comments to our management team regarding the music volume since it is supposed to be playing on the foreground but by no means it should be in the way of a regular conversation. Kind regards, Pablo Castrogiovanni General Manager
Maybe a few more choices on the gold menu and have a choice of a starter or a dessert and there was no choice of the dessert, brownie or nothing
Dear ChristopherW, thanks for you lovely review. We are sorry that our Server didn't point this out to you on the menu, but we Do actually have brownie on the Gold menu, as in any other Set menu bought with an external tour operator. Perhaps next time you will be able to taste our amazing Home made Brownie. regards, Pablo Castrogiovanni General Manager
Music too loud and not always rock genre. Tables for two too close to next table so not particularly intimate. Casanova burger tasted like it had been reheated after being over cooked. Bellinis and Aperol advertised at 125ml glass but Bellini clearly a smaller measure. I always visit local Hard Rock when travelling but would not return here when in Venice again. Staff very pleasant but not particularly attentive.
Dear guest, Thank you so much for taking the time to share your comments and concerns with us. We do not "reheat" any of our burgers and these are cooked to order. The glass containing the Bellinis is effectively 125ml and the Aperol is served in our 8oz rocks glass, unless there was a mistake on the execution and for that I extend you my sincerest apologies. Will share your concerns with our management and staff in order to raise awareness. Kind regards, Pablo Castrogiovanni General Manager
I would like to thanks all the staff and manager of the hard rock cafe in venice.
The restaurant was spotlessly clean
Toilet cleaned,but sitting downstairs next to the restroom . The smell was really bad. Maybe more air or fan in the rest room would solve that little problem.
My boyfriend and I really has a great time there
Hi JackieH, Thank you so much for sharing your lovely experience with us! We are glad that you found spotlessly cleaned premises, top quality food and an unbelievably spot on service, all of these things for which we work very hard on a daily basis! Duly noted as well your concerns about the table next to the toilets! Looking forward to having you soon again with us, Pablo Castrogiovanni General Manager
Far too expensive, I know venice is a dear place but 12€ for a long island iced tea in a small glass with loads of ice is a big ask, cheese and bacon burger 18€ come on no need to take the P--s!!
Hey JasonB, Thank you so much for sharing your feedback with us. We don't believe we are taking the P--S, all our ingredients are the freshest possible, the portions are massive and the service is the friendliest you can get in the whole Island. Kind regards, Pablo Castrogiovanni General Manager
Ridiculously overpriced compared to other hard rock cafe's €68 for 2 burgers and 2 cocktails!!
Hey Tomh! Thank you for taking the time to share your thoughts after visiting us. Our cocktails usually go from a range of 10 to 12 euros whereas our burgers are around 18 euros. The burgers are massive and quite filling , no need for an appetizer or dessert. The location is iconic, probably one of the most emblematic places on earth, and our service is unparalleled in the island. We do believe you can't get better value in our area :) See you soon, Pablo Castrogiovanni General Manager
I made a reservation in Venice for 9/5 to celebrate Freddie Mercury's Birthday. When I asked to set at a table near the tribute band, I was told it was reserved even though I was next in line for table and no indication on table for reservation. I was disappointed and the girl who set us upstairs then sat us at a table near the kitchen. When we asked to be moved, she said it's this or nothing. Fortunately, a manager noticed this behavior and set us close to the rail where we could partially see the band. The tribute was excellent and lots of fun.
Hey Sandy, Thank you so much for sharing your comments with us after such an epic and iconic night like Freddy Mercury's Birthday celebration! We are so glad the manager intervened just in time to make things right, sometimes our staff need a bit of guidance :) The table next to the stage is usually booked for the band's crew, hence the fact it was not available. Looking forward to having you soon again with us! Pablo Castrogiovanni General Manager
Los camareros muy agradables dos de ellos hablaban castellano el nuestro Paul muy simpático. Los niños pidieron la costilla y estaba exquisita. Nosotros pedimos hamburguesa y estaba buenísima aunque cara .pedimos vistas a las góndolas en la reserva y nos pusieron sin ningún problema. Recomendable 100%.
Hola IzaskunR, Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos enorgullecemos de la calidad del servicio que proveemos a nuestros clientes y nos alegra saber que tu visita no ha sido una excepcion. Saludos cordiales, Pablo Castrogiovanni General Manager
Our first time in the Hard Rock Cafe of Venice and it was... marvelous!!! Very delicious meal and one of the best staff - a visit as it should be!!!
And...: Rolling Stones here, Rolling Stones there, omg... so much Stones-stuff,. Of course, there was stuff of other artists, but the Rolling Stones - we love the Stones 🤩🤩
Looking forward turning back soon!
Hey there! Thank you so much for sharing such a wonderful review, it seems that you've had the kind of experience we try to deliver on a daily basis to every single guest> An absolutely fantastic and unforgettable moment! Looking forward to having you soon again with us, make sure to ask for some songs to anyone from our staff..they will be more than happy to play "Sympathy For the Devil" for you :) Pablo Castrogiovanni General Manager
Great food at a reasonable price, but cheap but great quality
Thank you so much for your lovely review! Regards, Pablo Castrogiovanni General Manager
Service and food as well as the ambiance was worth a visit. Service was friendly and attentive. The sound level was okay. Food was delicious...as always.
The only two negative things: The restrooms are too small, not very clean and the smell was 🤢. And the tabels are too close to each other.
Dear marion, Thank you for your review. Great to know you enjoyed our food and service! We are sorry that our toilet were not up to standards, we will make sure they will be attended properly from now on. We hope to see you soon, Regards, Pablo Castrogiovanni General Manager
Food was ok Iv had a lot better in other Hard rock venues and it was very expensive € 90 for 3 Berger and chips for 3 cokes
Hello ChrisE, Thank you for your review, We might seem expensive but we can garantee you that for the quality and portions of our food, and for the location that we have, we are not that bad, considering also that our Pepsi are free refill and all our Burgers are coming with fries included in the price. We hope to welcome you again. Regards, Pablo Castrogiovanni General Manager
Love the Hard Rock
Waitress yelyzaveta was very good, friendly helpful and efficient. Some of the other staff including the matre di
Were doing a very unconvincing job of being cool and fun and were just annoying. Music wasn’t great there were only 2 video screens which were behind me, there was little to no rock memorabilia, it was too hot ( no air con) and the tables were cramped in to tight forcing customers to bang into each other getting in and out of their chairs. On the plus side the food was ok and wasn’t to expensive . I think they relied to much on the hard rock reputation and the Venice location. The sign over the door was the only thing that gave it away as a Hard Rock Cafe and not a bog standard burger joint. I would not recommend this restaurant for a good night out.
Dear Patrick G, We are sorry that your visit was not up to your expectation. We have 43 pieces of Memorabilia in the Cafe alone, so is surprising that you did not find it enough. We also did not experience any problem lately with the air conditioning, so perhaps is was a exceptionally hot day in Venice. However we value your feedback and we will pass on your comment to the Team. Pablo Castrogiovanni General Manager
The food was great and the service was outstanding so good we booked it again for our last night of our holiday and had an even better night
Thanks very much Hard Rock Cafe
Dear DanielB, What we can say! We are super happy that you had a great time with us! This is what we are all about: great service, fantastic food and great atmosphere! Come and see us again soon! Pablo Castrogiovanni General Manager
Had a lovely night with family for our last night of a fantastic holiday. Loved the Hard rock experience 👍👍
Thank you HelenN, We are feeling fantastic thanks to your review! :-) WE hope to welcome you soon next time in Venice! Regards, Pablo Castrogiovanni General Manager
Amazing service for my girlfriends birthday, they gave her a card, sang for her and she also had a free pudding!! My meal was unreal, perhaps the best meal I’ve ever had - baby ribs and pulled pork. Great atmosphere and awesome value for money. 2 for 1 cocktails also at 10pm till close!!
Dear SamuelP, We are glad to hear you and your girlfriend had a fantastic day and meal with us! And we can see you enjoyed our fantastic Happy Hour at the Bar! Sound like you guys had a perfect night! See you guys next year? Regards, Pablo Castrogiovanni General Manager
I always love going to the Hard Rock Cafe in Venice. Love where it is situated, love the service and the food. What more can you ask for! If you are looking for somewhere to relax after a hard day's sightseeing then this is the place for you.
Hi ValorieL, Thank you for sharing such a lovely review! It seems that we definitely need to hire you! :) What a great brand ambassador you would be! Since you are a faithful enthusiastic fan of the brand, please remember to enroll in our Rewards program if you haven't done it yet! Loads of great offers coming your way :) Looking forward to seeing you soon, Pablo Castrogiovanni General Manager
The first waitress looked kinda annoyed. I ordered a burger medium-rare and it was literally dripping blood. The center of the burger was cold too. They offered me a new burger but I wasn’t hungry anymore. So they offered us the dessert. We ordered the Hot Fudge Brownie, that was pretty good. Kinda ruined by the whipped cream which in my opinion is not freshly made, but it comes from a can. The second waiter was way better and kinda turned this experience (that could have been horrible) in a kinda positive experience.
Hi Athena, Thank you for providing us with valuable feedback after visiting us. I've already shared your concerns with our FOH management regarding the attitude of one of our servers, which by no means represents our brand. Food items wise, duly noted and passed on your message onto the Kitchen team. We do have a machine for the whipped cream (the brand is Musanna) so we will definitely look into our dosage of vanilla essence versus cream! Kind regards, Pablo Castrogiovanni General Manager
Generally I would recommend it as any Hard Rock cafè but I was a bit disappointed this time with both the food (chicken too dry and apple cobbler too sweet) and the music which was contemporary pop and not rock as I expected
Hi LM76, Thank you for taking the time to share your feedback with us. We are sorry you did not find the kind of music you were expecting, please make sure the next time you inform anyone from our staff about it since we do have the capacity to change the tunes in accordance to your liking. Regarding the food items, I'll pass on your message to both our kitchen staff and management. Kind regards, Pablo Castrogiovanni General Manager
Good food ! Nice ambience but pricey for what it is
Hi KerryL, Thank you for your review! Regards, Pablo Castrogiovanni General Manager
Great location and all the Hard Rock favourites with a bit of an Italian twist.
Thank Isabel! We will pass on your comment to Stefano! We hope to see you soon! Regards, Pablo Castrogiovanni General Manager
Great food, best burger I’ve had, service good and great interaction by staff but far too noisy. There is so much noise from customers talking which is to be expected in a full restaurant but add on the music which was far too loud and it ruins the meal.