Gyu-Kaku - Tustin, CA
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Many Grills are unreliable if not completely broken, smoke fills the air as exhaust fans don't work. At these $$$$ prices, is shameful.
Quality of meat declined significantly on this visit, especially on meat lover lunch special menu. almost all pieces were tough with veins in every piece or 100% fat only pieces that should never be served.
Always count of Gyu Kaku to open when most restaurants are closed. The quality of the meat is superb; and a deal if you ask me. Best to get a good deal during happy hour. The convenience of table reservations via OpenTable makes very visit an easy one.
Was places on inside “booth” by OPENED back door. Had to ask to have it closed. Then our service was super super super slow/bad. Have been to rancho location and service has always been good, but this location was BAD in my opinion.
We love coming here and the food is always fantastic! We came here with a group of 6 for my husbands birthday and had a great time, the food and our server was awesome. Only complaint I have is that after being there for an 1 and 30 minutes the hostess came to our table and said she had another reservation for the table that was to be seated at that time and wanted to know when we planned on leaving. We hadn’t even had our last course yet. Are my husbands dessert yet. It was rude and embarrassing.
There is a 90 minute time limit on the All You Can Eat menu. Luckily, they didn't stick to it because the food took so long to come out, we were there at least 2 hours. Keeping in mind, we are cooking everything, so it is coming out raw but still takes a very long time. It was very loud and smokey in there from the cooking. Didn't bother me much but I can see how it would bother some people.
Food was definitely good! Would go back again.
This place is amazing, I really enjoyed the food and the service. I was invited here by a friend and was very pleased with the food quality and how pleasant the environment is. I definitely would recommend, you cook your food to your liking. It is a little pricy compared to other similar style places but definitely worth it.
Food is always amazing, staff puts it over the top
Stop sitting people at broken grills!
Maintain your equipment and train your staff to respect customers Woody for a nice meal free of issues
A great experience!
Making a reservation is a joke. We had to wait for 15 min to be seated eventhough we arrived there on time. This wasn't the first time we experienced it. Food was excellent. Service can be better.
Delicious food, nice service, great value. Expect loud noise.
Food is always great at this restaurant. The service is usually outstanding as well, but on this particular occasion, we ordered the "all you can eat" entree, and the dishes ordered took a long time in being brought to the table. Even after we got our first couple of dishes there were a number of times we had nothing to put on the grill because it was taking so long for the additional dishes ordered to be brought out. Please don't misunderstand me as our waitress was great and even kept coming back to our table to let us know she was trying to get our dishes out to us, but my feeling was that the kitchen was slow it getting the dishes to her.
First time for my bride to be third for me. Food is tasty and abundant. Grilling is fun. Much too noisy to hold a conversation.
The new manager seems to have turned this place around and was actively helping employees. Its nice to see this location finally become a good restaurant!
Food and service was ok. I've eaten here a few times in the past and the place is alright. Not sure if my tastes have changed over the years but just didn't find the food particularly good this time around.
Didn't help the service wasn't great either. One guy who brought the uncooked meat out let the juice from my plate spill into my drink. He didn't say anything until I called him out on it and asked for a new drink. The actual waiter was nice but constantly forgot stuff.
Probably won't be returning again anytime soon.
Love this place! I’ve been to a few locations and they are all great. I’m always impressed by their service. All-around great dining experience for families, friends or even a date. Sukiyaki Bibimap rice is the bomb!!! Love the Japanese fried chicken too.
The food was good as always, and the service was fantastic
Service was too slow
Daughters 16th birthday
Good food, old, broken and shabby equipment. Smoke filled room. Long waits for your food
One of our grills was broken but they didn’t offer to give us another table.
Great place with great food
Happy prices are unbeatable.
I was surprised that it was cheap anyway. This time we choose the course dishes, all of which were delicious and satisfying without waste. I think the cost performance is high. Although it has a different atmosphere and menu from “Japanese 牛角” I wanted to recommend it. I want to recommend it especially to young people.
Always a good meal ! Good for the whole family
We absolutely love this place. The food is always fresh and prompt, service on point, and laid back environment. Music can be a bit loud at times but it's not a deal breaker.
a little less salt on everything would make it perfect.
Park is a problem, not enough parking for the amount of customers.
The quality of food and service used to be one of the best ones. But the last 2 times we have been there the service was poor. Took too long to bring the foods even though we didn’t have all you can eat.
Really fun and delicious.
Thank you for excellent food and amazing service. Sarah and Kevin are two of your top servers. They were super friendly and attentive, then checked in just enough and always offered more than we asked for. Even bringing us cold glasses for our pitcher upon ordering and a second set without asking half way through. We will definitely be back!
Super loud the night we went in. Service was alright. The meat selection was amazing. Considering I cooked it all myself, it was just the way I wanted.
We always enjoy visiting Gyu Kaku in Tustin. The food is excellent and the ambiance is always nice, and kid-friendly too. We highly recommend making a reservation through their app, as it can get very busy.
As always, good is very good. This time our server forgot us for a while, but then he made it up. My best spot to eat!
The service could use some help. My boyfriend asked for another beer and never got it. It took them longer to bring out the uncooked meat then it did for the cooked noodles we ordered. I find that odd
customer service everyone was great
Great Food and Service
I can't go back to korean BBQ!! This is my happy meal utopia.
Poorly maintained, often broken BBQs and long waits for food