BJ's Restaurant & Brewhouse - Jacksonville

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1. MF

   MayinFL

   Jacksonville

   89 recensioni

   vip
   4.0

   89 recensioni

   Visitato 3 giorni fa

   overall4food5service4ambience4

   This was a birthday celebration (5 of us, all adults). We arrived on time & were seated pretty quickly after arrival. Josh was our server & was a bit nervous (not sure if he was new or just overwhelmed). We had to repeat our orders (beverages or food) to remind him of our selections. Bar did not have orange Jameson & was unable to make rum runner or red sangria. Disappointing. They do offer military discount. I am a BJ's reward member & have not seen my points balance updated yet (not sure of length of turnaround time). I did provide my BJ's # but server asked for my phone # instead. Hopefully, my acct will be updated soon.

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto oggiYour feedback is what drives our coaching, Mayin, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

   Report
2. MK

   MichelleK

   Jacksonville

   1 recensione

   3.0

   1 recensione

   Visitato 5 giorni fa

   overall3food2service3ambience4

   This restaurant used to be excellent. Nowadays they seem understaffed. We ordered a chips and queso appetizer that came with very few chips. The 5 main meals were brought out in 3 groups, such that we were waiting 10+ minutes. One person ordered a prime rib, cooked medium, that was too tough to cut with a steak knife. His green beans were way over cooked and his side salad never arrived, and was presented as a soggy to-go item at the end of the meal. Thankfully, the cauliflower quinoa bowl and veggie burger were really good. Sadly, when the dessert pizookie came, the ice cream was warm and already half-melted.

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto 3 giorni faSorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Please swing back by our location and personally share this experience with the manager so we can do right by you.

   Report
3. TN

   TerryN

   Jacksonville

   24 recensioni

   vip
   5.0

   24 recensioni

   Visitato il giorno 10 giugno 2022

   overall5food5service5ambience5

   The service was outstanding along with the food. Great place for entertaining friends. They didn't rush us.

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 13 giugno 2022Thank you for this kind review, Terry. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

   Report
4. RS

   RafaelS

   Jacksonville

   10 recensioni

   vip
   2.0

   10 recensioni

   Visitato il giorno 14 maggio 2022

   overall2food1service4ambience3

   This place really sucks. I bet the board of health would have a field date at this place.

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 17 maggio 2022Your feedback is what drives our coaching, Rafael, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

   Report
5. MG

   MarkG

   Jacksonville

   3 recensioni

   5.0

   3 recensioni

   Visitato il giorno 30 aprile 2022

   overall5food4service5ambience5

   Your Sydney did a outstanding job every thing was great. And we be back again

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 4 maggio 2022We appreciate the review! Exceptional service is extremely important to us, so it's great to hear that you were so pleased.

   Report
6. DK

   DebiK

   1 recensione

   5.0

   1 recensione

   Visitato il giorno 26 aprile 2022

   overall5food5service5ambience4

   We were seated immediately and our waiter was very attentive! We never had to sit with an empty glass. Will definitely be back!

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 28 aprile 2022Thank you very much for this review. We're so happy you had an awesome service experience, and we hope to serve you again soon!

   Report
7. d

   dougl129

   Jacksonville

   17 recensioni

   5.0

   17 recensioni

   Visitato il giorno 24 aprile 2022

   overall5food5service5ambience5

   Good food, good service, great deserts. We were seated immediately.

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 26 aprile 2022Great to hear! I’m so happy that our team was able to meet your expectations and you had a stress-free experience.

   Report
8. G

   Gootch

   New York

   13 recensioni

   vip
   1.0

   13 recensioni

   Visitato il giorno 21 aprile 2022

   overall1food1service5ambience3

   Our server was very nice, attentive & helpful. However, NO KETCHUP?!?!?!?!? How can a restaurant that serves mostly burgers, fries & steaks NOT HAVE KETCHUP?!?! Not to mention that there were 3 managers sitting at the table next to us when we were seated & this place literally shares a parking lot with Costco, where they sell enough ketchup for a small country! Not one of those managers thought it would be a good idea to go over there & buy some? Aside from that, the restaurant was not at all crowded, with plenty of servers. Our server did her best to apologize for "the wait" when it came to our drinks, but we didn't think it was unreasonably long. She claimed that the bar was slammed & a manager had to go help out behind the bar. We are well aware of the supply chain shortage issues and the difficulty to find good help. Well...it seems to me that management needs to be replaced, the problem is NOT with the rest of the staff. There was a giant hair in my boneless wings! Had to wait for plates to come out of the dishwasher? Weird! Very dark & hard to read the menu or see if the tables were clean. We were a party of 5, no one was thrilled with their food. I DID like the root beer sauce on the wings, but nothing else was worth going out to eat for. Wont be back anytime soon.

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 23 aprile 2022We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Jacksonville restaurant.

   Report
9. OT

   OpenTable Diner

   1 recensione

   3.0

   1 recensione

   Visitato il giorno 17 aprile 2022

   overall3food5service2ambience4

   Food was excellent. Waitress was complaining to us about her dish duty continually. Then was rushing us thru our holiday meal. Frustrating….

   BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 19 aprile 2022Your feedback is what drives our coaching, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant.

   Report
10. CS

    CarmenS

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 16 aprile 2022

    overall5food5service5ambience5

    The customer service was great, Megan was amazing! Food was great.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 17 aprile 2022Hey there! Thank you so much for reaching out. We pride ourselves on great service and food. I am glad you had a great time. Can't wait to serve you guys again!

    Report
11. JL

    JLTP

    Detroit

    4 recensioni

    5.0

    4 recensioni

    Visitato il giorno 15 aprile 2022

    overall5food5service5ambience5

    We are from Michigan and this was our first time at BJs. The food and drinks were fabulous. Our waitress was so sweet. She did a wonderful job and took great care of us.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 17 aprile 2022We appreciate the review! Exceptional service is extremely important to us, so it's great to hear that you were so pleased.

    Report
12. JA

    JocelynA

    Jacksonville

    2 recensioni

    5.0

    2 recensioni

    Visitato il giorno 26 marzo 2022

    overall5food5service5ambience4

    Reservation was made and seated upon arrival at reservation, even with many waiting. Server was friendly and food was delicious.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 29 marzo 2022We're so glad to hear you were seated and served quickly. The only thing better than great food is great food served fast! We look forward to seeing you again.

    Report
13. KE

    KEISHAS

    Jacksonville

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 17 marzo 2022

    overall5food5service5ambience5

    Perfect outing for our coworkers’ birthdays. Good service

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 19 marzo 2022We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!

    Report
14. W

    Whiplash

    Jacksonville

    2 recensioni

    5.0

    2 recensioni

    Visitato il giorno 5 marzo 2022

    overall5food4service5ambience5

    Good food good service

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 8 marzo 2022Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
15. CJ

    CynthiaJ

    Jacksonville

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 28 febbraio 2022

    overall5food5service5ambience5

    A very good place to go to for celebrating birthdays with family.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 2 marzo 2022We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!

    Report
16. MH

    MayraH

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 19 febbraio 2022

    overall2food3service2ambience2

    Had reservations for 7, did not get to sit until 7:30. Table that was given for a party of 6 was very small. Tight seating. Waiter más nice and friendly . I think they were understaffed.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 20 febbraio 2022We are so sorry for the service you received from us. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

    Report
17. OT

    OpenTable Diner

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 11 febbraio 2022

    overall5food5service5ambience5

    Great service, excellent food!

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 15 febbraio 2022Thank you for this kind review. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
18. SH

    SimoneH

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 27 dicembre 2021

    overall5food5service5ambience5

    Noah was amazing and all of his recommendations were spot on, especially the fried cheese curds!!! We went for our anniversary and will definitely be returning

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 28 dicembre 2021Thank you for this kind review, Simone. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
19. OT

    OpenTable Diner

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 25 dicembre 2021

    overall3food4service3ambience3

    Food was great, service was alright. Server brought us the check without even asking us if we wanted dessert or anything else… it was Christmas eve; perhaps they were trying to close earlier than expected? No one gave us a heads up though, if that was the case.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 26 dicembre 2021Sorry to hear that! Sounds like we really missed the mark, and we want to apologize for your less-than-stellar experience. Hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.

    Report
20. B

    Bigernjr

    Jacksonville

    13 recensioni

    4.0

    13 recensioni

    Visitato il giorno 20 dicembre 2021

    overall4food4service4ambience3

    There was good food, and great beer at a reasonable price.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 24 dicembre 2021Thank you for taking the time to let us know about your time at BJ's Restaurant & Brewhouse! We're especially happy to hear that you enjoyed the food & drinks!

    Report
21. JM

    JackM

    Phoenix

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 20 dicembre 2021

    overall5food5service5ambience3

    Enjoyed the meal, everything we had was excellent. Our server was good and took care of all our needs.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 22 dicembre 2021Thank you for this kind review, Jack. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

    Report
22. JF

    JaxFoodie1

    Jacksonville

    54 recensioni

    5.0

    54 recensioni

    Visitato il giorno 10 dicembre 2021

    overall5food5service5ambience5

    Just a Friday night out with friends. Great atmosphere and friendly service. Food was amazing. Will definitely come back again.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 11 dicembre 2021Hey there! Thank you so much for reaching out. We pride ourselves on great service and food. I am glad you had a great time. Can't wait to serve you guys again!

    Report
23. DM

    DrMc1

    Jacksonville

    4 recensioni

    5.0

    4 recensioni

    Visitato il giorno 24 novembre 2021

    overall5food5service5ambience5

    My favorite place to dine with friends and or acquaintances. We had a great dinner and will always be back with friends! BJ's is tops!

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 26 novembre 2021We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!

    Report
24. G

    Gatorabbie

    Orlando

    2 recensioni

    3.0

    2 recensioni

    Visitato il giorno 18 novembre 2021

    overall3food2service5ambience4

    They were out of at least half the appetizer list, and the food just is mediocre. However the service was great and the cocktails/wine list are good, but it is not the best for food

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 20 novembre 2021We are sorry to have disappointed you, _NAME_. Our food should have been much better than what you have described here. Please know that we will address this with our team, and thank you for taking the time to leave us your review.

    Report
25. OT

    OpenTable Diner

    Atlanta

    2 recensioni

    vip
    4.0

    2 recensioni

    Visitato il giorno 6 novembre 2021

    overall4food5service3ambience4

    really surprised how great it was and reasonable price

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 9 novembre 2021Thanks for your review! We're thrilled to hear that you enjoyed your recent visit to BJ's Restaurant & Brewhouse.

    Report
26. P

    Patriot

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 29 ottobre 2021

    overall5food4service4ambience5

    The food was very good, our waiter was very nice and the food was of good value. Definitely will go again!

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 1 novembre 2021We're so happy you enjoyed dining with us. It's great to hear that your server was exceptional. Thanks for the kind review, and we hope to see you again soon.

    Report
27. OT

    OpenTable Diner

    Jacksonville

    3 recensioni

    4.0

    3 recensioni

    Visitato il giorno 27 ottobre 2021

    overall4food4service4ambience5

    We were catching up with friends we had not seen in a long time. Server was fine, nothing was outstanding but we didn’t have any complaints either. Just a regular Wednesday night out.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 29 ottobre 2021Hello! We're so happy you enjoyed dining with us. Thanks for the kind review, and we hope to see you again soon.

    Report
28. JW

    JimmyW

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 23 ottobre 2021

    overall5food5service5ambience5

    It was my daughter’s 17th birthday and they were 10 of us and everything was perfect.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 25 ottobre 2021Thanks for your review, Jimmy. We're glad you enjoyed the service our team provided during this visit. We hope to see you again soon.

    Report
29. OT

    OpenTable Diner

    San Francisco

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 18 ottobre 2021

    overall3food4service3ambience4

    We made reservations here through their app. We specifically requested outdoor dining which was approved. Upon arrival, we were told that they didn’t have outdoor dining. It took quite a bit of “discussion“ for them to finally allow us to sit outside. Our server was pleasant but the service itself was just mediocre. One of our appetizers was forgotten. One of our meals was served 10 minutes after the others. We asked for steak sauce, beverage refills that took forever. We understand most restaurants are understaffed, but this was beyond that, IMO.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 20 ottobre 2021Hi there. We are so sorry for the service you received from us. We would have felt the same way you did about this visit. Our service should be much better. We will address this with our staff and hope you can give us another chance. Thank you for your feedback.

    Report
30. E

    Eric

    Jacksonville

    3 recensioni

    4.0

    3 recensioni

    Visitato il giorno 8 ottobre 2021

    overall4food5service3ambience5

    Food was great and the server was great but it is obvious that they are having supply issues and staff shortages. It definitely affected the experience.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 13 ottobre 2021Thanks so much for your four-star review, Eric. We look forward to seeing you again soon, and we'll try for that fifth star.

    Report
31. JK

    JudyK

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 27 settembre 2021

    overall5food5service5ambience5

    It was my husband's 80th Birthday and the waiter was so gracious.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 29 settembre 2021Thanks for your review, Judy! We're thrilled to hear that you enjoyed your recent visit to BJ's Restaurant & Brewhouse, and we wish your husband a happy birthday!

    Report
32. DM

    DrMc1

    Jacksonville

    5 recensioni

    5.0

    5 recensioni

    Visitato il giorno 25 settembre 2021

    overall5food5service5ambience5

    On both occasions that I dined with friends, I was convinced that this was a place that focused on quality meals and service to their guests. I will continue to dine with friends here, and so should you!

    Report
33. TO

    TerriO

    Jacksonville

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 11 settembre 2021

    overall5food5service5ambience5

    We love BJ"s great food for a great value and you always get full.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 14 settembre 2021Thanks so much for your feedback about our food! It's always good to hear that we're making people happy. We look forward to seeing you again soon!

    Report
34. OT

    OpenTable Diner

    Carolina Nord

    7 recensioni

    vip
    3.0

    7 recensioni

    Visitato il giorno 18 agosto 2021

    overall3food4service5ambience3

    Limited menu due to short staff. I wish I knew beforehand. But food was good.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 20 agosto 2021Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again.

    Report
35. JP

    JohnP

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 8 agosto 2021

    overall2food2service3ambience2

    We made reservations on line and showed up about 10 minutes before the reservation we were told that it would be about 20 minutes for out table. people who walked in with out reservations were also told it would be 20 minutes for their table what was the point of the reservations . Also half the menu was a available. so our selection was limited.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 10 agosto 2021Hi John. Yikes, I hope that experience doesn’t tarnish your view of BJ’s. We take your comments seriously and will address this situation immediately.

    Report
36. MF

    MayinFL

    Jacksonville

    89 recensioni

    vip
    4.0

    89 recensioni

    Visitato il giorno 6 agosto 2021

    overall4food5service4ambience5

    We (4 of us, all adults) were 30 minutes early for the reservations I made. Hostess could not figure out how to "Check Us In" thru the Open Table link but told us to go ahead & pick a high top table in the bar area (which is what I requested). It was not crowded at all in there so plenty of selection. Initial server was Vanessa who took initial beverage drinks but there was a shift change then Tessa took over. No Bud Light on tap (only bottle) which was not pleasing for one of the people we were dining with. They ordered a margarita instead which must have been good b/c they ordered a 2nd one. I had the quinoa bowl (w/o brown rice, pico, cilantro or feta) which was very good. I had added shrimp (for the extra protein). My sweetie ordered the fish & chips which was also excellent & portion was great b/c some came home in a to-go box. Dining partners had jumbalaya & soup & brussel sprouts. Finished everything. There is military discount (on the food). I love the porter (one of my favorites since I'm a dark beer person). I am a member of the rewards

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 9 agosto 2021Hi Mayin. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit!

    Report
37. OT

    OpenTable Diner

    New York

    2 recensioni

    5.0

    2 recensioni

    Visitato il giorno 24 luglio 2021

    overall5food5service5ambience5

    Special Birthday

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 9 agosto 2021Five stars? That's just the right amount of stars! Thanks for your positive feedback.

    Report
38. K

    Kris

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 23 luglio 2021

    overall2food3service1ambience3

    The food was decent and for the prices the portions were good. Even though a reservation was made ahead of time, when we arrived we were told we still had to wait around 15 minutes because they don't really do reservations. Service is not quick, so I would not recommend if in a hurry.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 26 luglio 2021I am sorry you’ve had a terrible experience. We know your time is valuable and today we didn’t get it right. We hope you give us another chance to make this right!

    Report
39. SS

    StacyS

    Jacksonville

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 28 aprile 2021

    overall1food2service1ambience2

    The waitress was new and she could not juggle multiple tables at once. She was very bad.

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 20 maggio 2021I am so sorry to hear about this. Please give us a call so we can make this right. Best, Lauren Sigafoos GM 904-998-0460

    Report
40. OT

    OpenTable Diner

    Jacksonville

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 26 aprile 2021

    overall1food1service1ambience1

    It was awful and that was my first time going there. Safe to say wont be going again anytime soon. Got charged twice for something i ONLY got one of. Waitress spilled water on one of my guest in my party and then took her to go box and started wiping water on it while her food was in the box ! 😡😡😡 was not a good experience at all. Called to get a refund on a portion of my bill but still not satisfied i need all my coins back .

    BJ's Restaurant & Brewhouse - JacksonvilleHa risposto il 20 maggio 2021We are so sorry about this experience. Please give us a call at the restaurant so we can discuss your visit in details and make it right. Best, Lauren Sigafoos GM

    Report