Bertucci's - Montgomeryville

3.9
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68 recensioni
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Fino a $30
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Italiana

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Adatto ai bambini

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Cosa dicono 68 persone
Valutazione complessiva e recensioni
Le recensioni possono essere scritte solo da utenti che hanno visitato questo ristorante
3.9basato sulle recenti valutazioni
3.9
cibo
3.7
servizio
3.5
Atmosfera
3.9
Rapporto qualità-prezzo
Rumorosità · Tranquillo
Il 33% delle persone lo consiglierebbe ad un amico
Ordina per
Filtri
OT
Philadelphia
2 recensioni
Visitato il giorno 14 febbraio 2020
Complessivo3cibo3servizio2Atmosfera2

My husband and I went for lunch on Valentine’s Day. We went because we saw there was a 2 for $35 deal from an advertisement. I had to ask for that menu because it wasn’t given to us or mentioned. Then, they couldn’t even find a menu of the special-only one copy that was written on from the back. I would’ve thought that if they were advertising it, they would have plenty of menus available? They also had too many TVs on-and a really weird program on in the bar. The food was good though.

Bertucci's - Montgomeryville
Ha risposto il 16 febbraio 2020

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Segnala
NH
New York
69 recensioni
Visitato il giorno 8 febbraio 2020
Complessivo5cibo5servizio5Atmosfera5

Excellent meal. Rolls when warm are simply the best.

Bertucci's - Montgomeryville
Ha risposto il 13 febbraio 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

Segnala
OT
Philadelphia
2 recensioni
Visitato il giorno 27 dicembre 2019
Complessivo5cibo5servizio5Atmosfera3

Excellent attentive server!

Bertucci's - Montgomeryville
Ha risposto il 9 gennaio 2020

Thank you! We look forward to welcoming you back to Bertucci's soon!

Segnala
KB
Washington DC
1 recensione
Visitato il giorno 23 dicembre 2019
Complessivo1cibo4servizio1Atmosfera3

We have been to this Bertucci’s quite a bit over the years, but hadn’t visited recently. This was by far the worst experience I’ve had there ever. The service was unbelievably slow, and they weren’t even busy. The restaurant was nowhere near full. The server never made an apology for the slow service. My husband eventually went to someone who appeared to be the manager, at least directing servers as the food came out. He went to this manager after we were had been waiting over 45 minutes after we ordered... maybe even close to an hour. No apology and no accommodations made. Even after we told them we had to have our food or we were going to leave. Then there was a flurry by the kitchen. 2 people in our party ordered salmon which came very dry like it had been Cooked for a while and maybe was sitting around. My salad oddly enough was the last to appear after I asked about it. Unfortunately we won’t be returning.

Bertucci's - Montgomeryville
Ha risposto il 31 dicembre 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Segnala
R
Philadelphia
5 recensioni
Visitato il giorno 14 dicembre 2019
Complessivo2cibo2servizio4Atmosfera3

Other Bertucci's have done a materially better job with our Sporkie. Waiter was nice and helpful but the food itself was disappointing.

Bertucci's - Montgomeryville
Ha risposto il 17 dicembre 2019

Thank you for choosing Bertucci's. We appreciate you for taking the time to review our restaurant.

Segnala
j
Philadelphia
87 recensioni
Visitato il giorno 16 novembre 2019
Complessivo2cibo4servizio3Atmosfera2

We had reservations but knew we would be waiting as we approached the restaurant and the crowded entrance. We waited over 1/2 hour and most people were complaining. The restaurant appeared to be understaffed like a lot of chains are these days. The entire dining experience was slow and we weren’t in a rush. The food was good but the restaurant needs to up their game if we are to come back.

Bertucci's - Montgomeryville
Ha risposto il 19 novembre 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Segnala
BR
Philadelphia
12 recensioni
Visitato il giorno 15 novembre 2019
Complessivo5cibo5servizio5Atmosfera5

Very nice evening!

Bertucci's - Montgomeryville
Ha risposto il 19 novembre 2019

Thank you! We hope to see you at your nearest Bertucci's soon!

Segnala
OT
Philadelphia
2 recensioni
Visitato il giorno 1 novembre 2019
Complessivo1cibo4servizio1Atmosfera4

The food was good as we have come to expect. What we do not expect or appreciate is terrible rude service. Brett was our server as it was a disgrace from the time we sat down. It took him over 5 mins to greet us, than as he took our drink order we started to walk away before we finished ordering. This happened again while ordering dinner. My wife who is a very pleasant person said thank you to brett 7 different times and no reply. The table behind is came in 20 mins after us and got there food 15 mins before us. We over heard a server say he forgot to put our order in.

Its no wonder why this restaurant went out of business in the past. It a shame that servers with zero work ethic can keep a job like this.

Bertucci's - Montgomeryville
Ha risposto il 5 novembre 2019

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Segnala
OT
Philadelphia
11 recensioni
Visitato il giorno 1 novembre 2019
Complessivo3cibo2servizio2Atmosfera2

4 adults on Friday night. Took too long from order to get our meal. Over 50mins waiting after ordering then service cold personal pizza & nearly warm chicken parm & pasta. Manager was aware & comp pizza but whole experience was not great for Friday night dinner with friends

Bertucci's - Montgomeryville
Ha risposto il 5 novembre 2019

"We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us. "

Segnala
JL
Philadelphia
9 recensioni
Visitato il giorno 26 ottobre 2019
Complessivo2cibo3servizio1Atmosfera3

We were excited to see Bertucci's reopen and very busy. We got seated within a minute or two of our reservation time and it went downhill from there. It was 15 minutes before someone even came to get drink orders. The waitress messed up or drink order, service took forever, and then she couldn't find our bill. We were there for an hour and 1/4. They said they were overwhelmed and apologized to everyone for service delays. I would think Saturday night at 7pm would be expected to be busy and as a newly reopened restaurant they would want to put their best foot forward. I'm not sure if this was a unique situation due to unexpected staffing shortage but they never indicated that. Not sure we'll try again for a while. The food, when it came, was OK.

Bertucci's - Montgomeryville
Ha risposto il 29 ottobre 2019

Hello Jeff, we apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.

Segnala
RB
Philadelphia
3 recensioni
Visitato il giorno 5 ottobre 2019
Complessivo1cibo1servizio1Atmosfera1

Absolutely horrible experience. We won’t go back. Service was poor. Food was worse.

Bertucci's - Montgomeryville
Ha risposto il 9 ottobre 2019

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Segnala
RG
Philadelphia
1 recensione
Visitato il giorno 24 settembre 2019
Complessivo3cibo4servizio3Atmosfera2

Slow night so quiet. Waitress was engaging. Service was timely

Bertucci's - Montgomeryville
Ha risposto il 27 settembre 2019

Thank you, Rich! We look forward to welcoming you back to Bertucci's soon!

Segnala
AW
New York
15 recensioni
Visitato il giorno 14 settembre 2019
Complessivo3cibo3servizio3Atmosfera3

I haven't been to a Berucci's in a while, but I feel like they used to be much nicer than this. The restaurant was clean and the employees were friendly, but the place felt worn out and the service wasn't great. They never brought back my sons roll after cooking it. Our one pizza was undercooked. The place just felt really worn and blah.

Bertucci's - Montgomeryville
Ha risposto il 17 settembre 2019

Thank you, April, for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future. Thank you again for reaching out to us.

Segnala
e
Philadelphia
12 recensioni
Visitato il giorno 5 settembre 2019
Complessivo3cibo3servizio3Atmosfera3

The meatballs and rolls were good. Lunchtime is much better when you can enjoy unlimited salad with your meal and the wait staff is more attentive.

Bertucci's - Montgomeryville
Ha risposto il 10 settembre 2019

We are happy to hear how much you enjoyed your meal with us! We look forward to welcoming you back again soon.

Segnala
JW
Philadelphia
2 recensioni
Visitato il giorno 2 settembre 2019
Complessivo5cibo4servizio5Atmosfera4

We went for a birthday party. They nicely accommodated us, and the service was exceptional.

Bertucci's - Montgomeryville
Ha risposto il 4 settembre 2019

Thank you for choosing Bertucci's to celebrate your special occasion! We appreciate you sharing your experience with us and hope you visit us again soon!

Segnala
SM
1 recensione
Visitato il giorno 23 agosto 2019
Complessivo5cibo5servizio4Atmosfera4

My son loved getting to make his own roll!
B

Bertucci's - Montgomeryville
Ha risposto il 26 agosto 2019

Thank you, Sara! We are happy to hear how much you enjoy dining with us at Bertucci's! We look forward to welcoming you back again soon!

Segnala
T
New York
14 recensioni
Visitato il giorno 23 agosto 2019
Complessivo4cibo3servizio4Atmosfera3

Just what you would expect at. Chain restaurant.

Bertucci's - Montgomeryville
Ha risposto il 26 agosto 2019

Thank you for taking the time to leave a review! We look forward to welcoming you back to Bertucci's soon!

Segnala
NH
Philadelphia
31 recensioni
Visitato il giorno 16 agosto 2019
Complessivo4cibo3servizio5Atmosfera3

My server Mickey was great, silano pizza disappointing. I have tried everything on the menu but the salmon. I will not be back.

Bertucci's - Montgomeryville
Ha risposto il 19 agosto 2019

We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out to us.

Segnala
j
1 recensione
Visitato il giorno 15 agosto 2019
Complessivo1cibo1servizio2Atmosfera1

I can see why this franchise is in trouble. Our food came out late. About 40 minutes. Mine was luke warm. Huge gap in-between drinks. This place was not busy either. Waiter was disinterested. Had some attitude later on. Plus my girl friend was looking at the blinds on the window and they were just plain filthy. Food just average. I told my friends to stay far away. I will not be going back.

Bertucci's - Montgomeryville
Ha risposto il 19 agosto 2019

We are sorry to hear you had an unsatisfactory experience and value your feedback. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

Segnala
JO
Philadelphia
10 recensioni
Visitato il giorno 29 luglio 2019
Complessivo3cibo2servizio5Atmosfera3

I was really looking forward to going to dinner here and I was really disappointed in the food and was surprised at the final cost without alcohol.

Bertucci's - Montgomeryville
Ha risposto il 1 agosto 2019

Jen, we regret to hear that your meal was not up to par during your most recent visit. We appreciate that you have taken the time to write to us, as it will only help us improve ourselves. Thank you.

Segnala
j
Philadelphia
87 recensioni
Visitato il giorno 26 luglio 2019
Complessivo4cibo4servizio5Atmosfera3

Service was very attentive and the food was good. They lose 1 point for being out of Samuel Adams Summer Ale

Bertucci's - Montgomeryville
Ha risposto il 29 luglio 2019

We are so glad you had such a great time with us. We look forward to seeing you back soon!

Segnala
MS
1 recensione
Visitato il giorno 20 luglio 2019
Complessivo1cibo3servizio1Atmosfera1

From the bon greet from the host to the server who didn't want to be there. All around horrible experience I had s reservation at 6:30 I didn't get my food until 8:00. I left at 8:45. Not a dinner you want to spend with 2 two year olds. When out to dinner with family you don't want to be there for that long. Kids can't stay still that long.
My server never came to table to check on us. I had to walk to the bar to get a refill on my soda. He just didn't care. Never will be back.
Four servers and one host working on a Saturday night does not cut it to run a business and ptovide a great experience. It ruined my family night. I get one weekend day a month to spend with my family and this one won't be forgotten.

Bertucci's - Montgomeryville
Ha risposto il 29 luglio 2019

We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us, We will be sure to share this experience with our staff in an effort to improve future guest experiences.

Segnala
RA
Philadelphia
34 recensioni
Visitato il giorno 24 giugno 2019
Complessivo3cibo2servizio3Atmosfera2

Typical Bertucci's meal. Lots of carbs, homemade tomato sauce and cheese. The caesar salad was HUGE! Good service, reasonable pricing.

Segnala
M
1 recensione
Visitato il giorno 16 giugno 2019
Complessivo3cibo2servizio1Atmosfera4

The food was OK but the service was very poor. We waited for our food a long time and had to request several times for things like drink refills, boxes for packing left overs, etc over and over. The place wasn't busy at all.

Segnala
WT
Philadelphia
1 recensione
Visitato il giorno 8 giugno 2019
Complessivo5cibo4servizio5Atmosfera4

The service and wait staff we’re phenomenal, acting as a team to provide more efficient service.

Segnala
OT
Philadelphia
2 recensioni
Visitato il giorno 6 giugno 2019
Complessivo1cibo2servizio1Atmosfera2

We sat for about 30 min before anyone talked to us or even took an order. No drinks for about 45 min. Food was not hot when finally served. We were there about an hour and a half. Not a great experience

Segnala
j
Philadelphia
87 recensioni
Visitato il giorno 24 maggio 2019
Complessivo4cibo4servizio4Atmosfera3

Food was very good as was the service.

Segnala
S
Philadelphia
6 recensioni
Visitato il giorno 12 maggio 2019
Complessivo4cibo5servizio3Atmosfera4

Our server was fabulous but could not help but notice others were struggling

Segnala
LB
Philadelphia
2 recensioni
Visitato il giorno 12 maggio 2019
Complessivo3cibo3servizio3Atmosfera3

Originally seated 7 people in a table made for 6. They moved us to a better spot but I think waitress was overwhelmed. Took forever to just take drink order (10-15 min). After that, she was pretty good.

Segnala
KC
1 recensione
Visitato il giorno 12 maggio 2019
Complessivo5cibo5servizio5Atmosfera4

Always an excellent meal. We are treated well as weekly diners by both Tyler and Charles. The food is very good and the price is reasonable.

Segnala
BW
1 recensione
Visitato il giorno 11 maggio 2019
Complessivo2cibo2servizio2Atmosfera2

We went on a Saturday night and they seemed super short-staffed. The employees that were there really were doing their best but they just had too much to do and not enough help. We had reservations but still had to wait for over 20 minutes for a table. I got the silano pizza which I always get and typically love but it seems like they changed the recipe up again and it’s not as good - it was very dry and the crust was too thin and kind of burnt.

Segnala
C
Philadelphia
10 recensioni
Visitato il giorno 4 maggio 2019
Complessivo2cibo1servizio1Atmosfera2

They brought out the wrong meal. When they brought out the correct meal (20 minutes later) My family had already finished their meal. When my dish got brought to my table, it was in a to go dish. I ask them to bring a box with my meal (not meaning--put it in a to-go dish.) Very bad!

Segnala
JI
Philadelphia
1 recensione
Visitato il giorno 3 maggio 2019
Complessivo3cibo2servizio3Atmosfera3

Food was substantially mediocre and a significant decline from prior visits. The staff was somewhat attentive, but didn’t check on food quality and our satisfaction

Segnala
NH
Philadelphia
31 recensioni
Visitato il giorno 15 aprile 2019
Complessivo5cibo2servizio5Atmosfera4

Great waitress, horrible hostess, didnt even know how to use open table or try to assist or get assistance. Wings were good once they were sent back to cook longer. Pasta dish Chicken Broccolli was definitely a let down, beyond mediocre, bland, tasteless, dry. Maybe put meatball sub and other lunch items on menu. Pizza ok, every other dish I try is awful. Even Olive Garden does better than this

Segnala
h
1 recensione
Visitato il giorno 6 aprile 2019
Complessivo3cibo4servizio3Atmosfera3

Service fair food very good ,should have round table need more discounts

Segnala
C
1 recensione
Visitato il giorno 30 marzo 2019
Complessivo3cibo2servizio3Atmosfera3

One hot meal was cold when served. Never offered rolls until we asked for them.

Segnala
JS
Philadelphia
2 recensioni
Visitato il giorno 23 marzo 2019
Complessivo3cibo3servizio2Atmosfera3

We went to dinner on a Saturday night. We sat in the row of booths closest to the kitchen. All of us noticed how loud it is sitting in this row; with the manager yelling at various people in the kitchen. Our service was slow. Food was ok flavor wise. I had a 4 for $50 coupon they emailed me. The food choices for this special are fine. I think the best tasting part was the thin crust cheese pizza.

This was WELL below our prior experience at this location. Previously our server went well above and beyond to make us feel welcome and to accommodate my wife's requests for her salad. Sadly, nothing close on this visit. They were busy BUT not that busy. I asked for sweetener for my tea; took atleast 10 minutes to get it.

I don't plan on going back.

Segnala
c
Philadelphia
8 recensioni
Visitato il giorno 22 marzo 2019
Complessivo5cibo5servizio5Atmosfera5

I made the reservation only a few minutes before arriving. We were seated soon after arriving. Dinner was very good.

Segnala
NH
Philadelphia
31 recensioni
Visitato il giorno 16 marzo 2019
Complessivo1cibo1servizio1Atmosfera1

Reservation wasn't honored, waited 15mns for a table that was empty when. I arrived. Gentlemen at the bar were nice enough but not attentive. No silverware on table not even one app and food were served. No bread for over 10mns I sat at a completely empty table. Meatballs (app) were bland, mushy and raw in the middle, even after taking 30mns to get to me. Solano pizza was pretty decent, but not worth another visit.

Segnala
JB
1 recensione
Visitato il giorno 14 marzo 2019
Complessivo5cibo5servizio5Atmosfera5

Went with our children and grandchildren and they were very accommodating for all of us.

Segnala