A
Ashton
Wisconsin1 recensione
Visitato il giorno 15 febbraio 2026
- Complessivo 1
- Cibo 2
- Servizio 1
- Atmosfera 1
I had a reservation at Benevenuto’s on Valentine’s Day and somehow still ended up waiting the entire night. No explanation, no apology, no effort to fix the situation. Just complete incompetence. Our Valentine’s Day was absolutely ruined.
The service was the worst I’ve ever experienced, but the real low point was the host, who became openly rude and started speaking in Spanish, clearly assuming I wouldn’t understand. That was not only unprofessional but incredibly disrespectful.
This place managed to combine terrible organization, awful service, and outright rudeness into one unforgettable disaster. I have never had a worse restaurant experience in my life. If you value your time, your money, or a special occasion, do not come here.
Benvenuto's - MiddletonRisposta inviata il giorno 2 marzo 2026Dear Ashton,
Thank you for sharing this with us. We are truly sorry that your Valentine’s Day reservation did not unfold as it should have, especially on an occasion that is meant to be meaningful and memorable. We understand how disappointing and frustrating it must have been to experience such a long wait without clear communication or acknowledgment. We sincerely regret that the service and interactions you described did not reflect the level of professionalism and respect we strive to provide. Your feedback is being taken very seriously and will be reviewed with our team to ensure this is addressed appropriately. We appreciate you bringing this to our attention and are truly sorry that your evening with us was anything less than it should have been.
Best Wishes,
General Manager
