Kona Grill - Scottsdale

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1. AZ

   AZEd

   Phoenix

   64 recensioni

   vip
   1.0

   64 recensioni

   Visitato 7 giorni fa

   overall1food1service4ambience3

   Had not been to a Kona Grill in a while but recently had been talking about their miso glazed Chilean sea bass and had a craving for it. My GF ordered the clam chowder soup that might have had two clams in it and sent it back as it was terrible. The miso soup replacement was much better, but the temperature was Luke warm. She also ordered the coconut shrimp roll which was difficult to find the shrimp in. The sea bass was no where near what I had experienced before as the sauce was too heavy on one ingredient. The last bite of the sea bass reminded me of what it tasted like before, but for $38 the fish did not melt in my mouth like it used to and the size of the fish was underwhelming.

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2. D

   Debbie2015

   Seattle

   5 recensioni

   5.0

   5 recensioni

   Visitato 7 giorni fa

   overall5food5service5ambience3

   Service and food were great !

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3. D

   Deceptive

   Denver

   2 recensioni

   1.0

   2 recensioni

   Visitato il giorno 18 gennaio 2023

   overall1food3service1ambience1

   The combination of abysmal service and ear-splitting construction vehicle noise during our 8 PM dinner made our departure the best part of the Kona Grill/Scottsdale experience.

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4. OT

   OpenTable Diner

   Washington DC

   2 recensioni

   vip
   2.0

   2 recensioni

   Visitato il giorno 14 gennaio 2023

   overall2food3service2ambience3

   Not impressed. The price doesn’t match up to the experience. The food was good, but portions were very small ($22 for 2 fish sliders and a pile of chips) and our mashed potatoes had a crust as if it was sitting under a warming light for a while. Our server has poor timing and then took a long time to come check on us after food came out when we needed plates, chop sticks, and soy sauce for sushi. Everything felt slightly dirty (spotty table and plates, texture on wine glasses) will not be coming back.

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5. OT

   OpenTable Diner

   1 recensione

   5.0

   1 recensione

   Visitato il giorno 9 gennaio 2023

   overall5food5service5ambience5

   Fantastic food and service

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6. A

   Alethea

   Phoenix

   335 recensioni

   vip
   4.0

   335 recensioni

   Visitato il giorno 9 gennaio 2023

   overall4food4service5ambience4

   We took advantage of the 3-course date night special, (only $39), which surprisingly had great starter and entrée choices! Add a bottle of wine for $25 more. Not a bad deal in my opinion!

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7. BN

   BryanN

   Seattle

   1 recensione

   4.0

   1 recensione

   Visitato il giorno 6 gennaio 2023

   overall4food5service2ambience3

   Food was great as usual, but service was slow and staff were not so good. Our first waiter was very unprofessional to us, and we had to request a different server. The waitress we had from that point was very good, though.

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8. k

   kimberly

   Phoenix

   90 recensioni

   vip
   5.0

   90 recensioni

   Visitato il giorno 1 gennaio 2023

   overall5food5service4ambience4

   Food was great. It was New Year's day and I am sure that the employees were exhausted. Surprisingly it was extremely busy and they did an amazing job taking care of us. Thank you! Happy New Year!

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9. CC

   CharC

   Hawaii

   1 recensione

   1.0

   1 recensione

   Visitato il giorno 1 gennaio 2023

   overall1food4service1ambience1

   Terrible experience. We were recommended this restaurant for our NYE experience in Scottsdale- what a mess. Had a reso for 10pm. I called and spoke to the restaurant to make sure they were open late so we could dine and celebrate over desert and drinks after dinner - they said absolutely. The restaurant called me in the day ( NY eve) to confirm. We showed up at 950pm to a half empty restaurant with lots of servers walking past us. I finally got one to stop at 1005pm and she said she would find the host. The host came out 10 mins later at 1015p and appeared drunk. They had no table ready for us and seemed confused that we were there. They finally put us out on the patio with one other family with small kids ( ours are 20,18 and 13) and a super loud DJ ( great music but couldn’t hear anything). Our server seemed irritated. Lots of things on the menus were not available. Our food was tasty and came quickly and we were done by 1115pm - now the only ones on the patio. We left. Was not the experience we had hoped for on our holiday. We spent New years walking home lol. At 345am I received the info that the restaurant had cancelled our reso lol- likely do I could not leave this review. I called and gave proof to Open table that we did attend. Do not go to this restaurant!!!

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10. OT

    OpenTable Diner

    Salt Lake City

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 1 gennaio 2023

    overall3food2service5ambience4

    Sushi wasn’t very good. We got a Vegas roll & a spider roll. Then Wagyu surf & turf. Wagyu could’ve have more melt to it. Calamari was the best thing we had! Overall our server was great & it was a cool place but food was eh.

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11. F

    Foodeater

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 1 gennaio 2023

    overall3food4service3ambience4

    charged 2.99 for a game when never told was a charge on the screen or by server. my daughter played since waited long for food. never received place setting. food was ok

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12. OT

    OpenTable Diner

    San Francisco

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 1 gennaio 2023

    overall5food5service5ambience5

    Super friendly staff, great music and great people watching spot!

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13. M

    Moss

    Phoenix

    8 recensioni

    2.0

    8 recensioni

    Visitato il giorno 31 dicembre 2022

    overall2food4service2ambience2

    Instead of everyone being served at the same time we received one then 20 minutes later received another and so on. We ordered our steak medium and it came well done. The other food was excellent it was the delivery. The owner did come over and apologized but blamed it on the the new chef. I felt that was not taking responsibility as manager but throwing her chef under the bus. Our waitress was good.

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14. OT

    OpenTable Diner

    Calgary

    2 recensioni

    vip
    3.0

    2 recensioni

    Visitato il giorno 30 dicembre 2022

    overall3food2service4ambience3

    First time at the Fashion Square Kona Grill. Not as good as the Dessert Ridge location, which is now closed.

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15. GB

    GreggB

    Phoenix

    16 recensioni

    3.0

    16 recensioni

    Visitato il giorno 28 dicembre 2022

    overall3food4service2ambience2

    We arrived at 2:30 for an afternoon snack after doing some post Christmas shopping, we were seated within a few minutes and had our drinks order taken a few minutes after that, so far so good. After waiting for almost 40 minutes our drinks arrived, 40 minutes is a ridiculous amount of time to wait for a drink when the restaurant appeared to be less than half full. Our server was very apologetic and blamed the Happy hour guests on the upper floor for the drinks order delay. We ordered a number of appetiser plates and they arrived within 15 minutes and they were prepared and presented nicely. Upon reflection I would not visit this restaurant again during Happy Hour as it appears they are terribly understaffed during these hours.

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16. MM

    MarathonMan

    Phoenix

    87 recensioni

    vip
    2.0

    87 recensioni

    Visitato il giorno 26 dicembre 2022

    overall2food4service1ambience3

    Poor service. It took more than 40 min to receive salad and sushi. Never got soy sauce.

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17. OT

    OpenTable Diner

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 26 dicembre 2022

    overall1food1service1ambience1

    They ran out of food by our 7:30 pm reservation forcing us to order from and incredibly limited menu after waiting an hour past our reservation time. I will never visit a Kona grill ever again. Horrible experience. They didn’t even have kids meals and offered my toddler a small bowl of fries of which they tried to charge me 9$ for!! They tried to charge us full price for everything regardless of the fact they were out of many sides that were supposed to come with the meals we were able to order so I had to get fries with my ny strip (they were out of every other cut). They ended up taking my meal and the fries off only after I complained but come on, 9$ for a bowl of fries for my toddler because you were out of everything else is absurd. That was the tipping point of feeling like I was being ripped off. Like I said before, you will never catch me in a Kona grill ever again. They put profits before the treatment of their customers and it was very clear while we were there. Not to mention their base prices are incredibly overpriced for the offerings anyway. I recommend you steer clear of this pretentious overpriced establishment.

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18. ME

    MikeE

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 26 dicembre 2022

    overall1food1service1ambience1

    This place needs new management or be shut down! Table for three with reservation waited 30 minutes before having to ask for a third time what the delay was with empty tables everywhere. Seven parties were sat before us that arrived after our reservation. After being seated, we were promptly warned that unfortunately there was no chance of ordering entrees from the kitchen as wait was 2 hours! So we had Christmas dinner of appetizers since it was all that was available. There was an army of staff but no awareness or any care that people CHOSE to be there that evening. I will tell all my friends and family NEVER to choose Kona Grill again.

    Report
19. S

    Susie

    Phoenix

    10 recensioni

    vip
    4.0

    10 recensioni

    Visitato il giorno 26 dicembre 2022

    overall4food4service4ambience4

    They were very busy on Christmas evening but the staff all worked very hard to take care of everyone.

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20. DD

    DisappointedDiner

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 26 dicembre 2022

    overall1food1service1ambience3

    Did not honor reservations. After waiting over 80 minutes for a table, with a reservation booked several days in advance, my family of five was finally sat at a 2-top with 5 chairs and told, "You will be lucky if we can get you food in an hour". Had the hostess lie about texting us (she didn't) and the floor manager say that is all she could do despite having other diners arrive after us without reservations get seated. Just a hot mess of unprofessional, inept front of house staff. We finally left and ate somewhere else. Service was just garbage. Thanks for wasting a couple of hours of our lives Kona. Insulting, awful and just plain incompetent.

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21. SV

    StevenV

    Phoenix

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 26 dicembre 2022

    overall2food4service1ambience2

    We wanted to celebrate Christmas at Kona, which I had been to many times. Unfortuneately, it did not go well. They were not serving sashimi, they rant out of desserts, the main course portions were very small, we had to ask for bread and utensils and even with a reservation, it took an hour to get our food.

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22. l

    llg1

    Phoenix

    2 recensioni

    4.0

    2 recensioni

    Visitato il giorno 25 dicembre 2022

    overall4food4service3ambience4

    There was a 15 min wait with a reservation. They were out of the holiday specials. They had no horseradish for the prime rib. Kitchen was backed up so much we got our appetizer 45min after ordering and dinner an hour after ordering. Our waiter had too many tables my drink was never refilled in 2 hours. They clearly needed help that they didn't have. Probably not a good place for a busy holiday night.

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23. LJ

    LJ365

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 25 dicembre 2022

    overall2food2service4ambience3

    The Christmas Dinner options weren’t great. They ran out of mashed potatoes and gave us french fries, instead. The Mac and Cheese was pretty bad, too. Also, we made a reservation and had to wait about 30 minutes after to be seated. The service people were nice, but the “product” and experience was off.

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24. KV

    KrisV

    Los Angeles

    16 recensioni

    vip
    4.0

    16 recensioni

    Visitato il giorno 25 dicembre 2022

    overall4food4service5ambience4

    Hipster jind of vibe in upscale Scottdale mall. Food was good. Had ribyeye with potatoes and green beans (dont expect Maestros but good), salmon was also well received as was the cheeseburger. Our waiter, Greg, was new but very attentive. Only negative was that it smelled a bit like cleaning product.

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25. R

    Retiredsecretary

    Phoenix

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 25 dicembre 2022

    overall5food5service5ambience5

    Professsional waiter and manager service. Great food!

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26. OT

    OpenTable Diner

    Phoenix

    3 recensioni

    5.0

    3 recensioni

    Visitato il giorno 23 dicembre 2022

    overall5food5service5ambience4

    We would have preferred to be sitting in a booth further back in the restaurant.

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27. S

    Steve

    Dallas

    1 recensione

    2.0

    1 recensione

    Visitato il giorno 22 dicembre 2022

    overall2food2service2ambience2

    Staff not accommodating on seating request. Also staff not familiar with special lunch pricing.. had to speak to GM several different times to get issues resolved.

    Report
28. OT

    OpenTable Diner

    Phoenix

    1 recensione

    5.0

    1 recensione

    Visitato il giorno 21 dicembre 2022

    overall5food5service5ambience5

    It was awesome. The service was great. Food too delicious we’re definitely going back.

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29. OT

    OpenTable Diner

    Orange County

    1 recensione

    1.0

    1 recensione

    Visitato il giorno 20 dicembre 2022

    overall1food1service3ambience2

    They use a chili sauce for a lot of their plates/dishes. The rice was undercooked and taste a day old. The chicken was decent however there were some pieces a bit over cooked. The sweet potato fries was the best thing that our table ordered overall a 3 of 10 rating. The amount of food is good it did not taste that great.

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30. OT

    OpenTable Diner

    Phoenix

    5 recensioni

    vip
    3.0

    5 recensioni

    Visitato il giorno 18 dicembre 2022

    overall3food4service3ambience3

    We used to love Kona, but hadn’t been there in awhile. We decided to take our daughter before doing some Christmas shopping. They were having issues right from the start with seating people despite the fact we had a reservation. Once seated, my first glass of wine was a half pour (was able to compare to my second). My daughter and I got our food and my husband didn’t get his until well after we were done eating. The waitress did try to make it right by offering a free dessert, but all in all we were completed underwhelmed by the experience…not to mention, they’ve raised their prices so much that our bill was almost $300 for 3 people, we would’ve rather gone somewhere where we knew the food would be amazing, along with the service. For a restaurant that’s been around as long as Kona we expected more.

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31. J

    Jessica

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 17 dicembre 2022

    overall3food3service2ambience4

    Messed up my order but good food. Don't know if its worth the value with other more affordable sushi places around.

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32. SJ

    StoriJ

    Orange County

    9 recensioni

    vip
    5.0

    9 recensioni

    Visitato il giorno 17 dicembre 2022

    overall5food5service5ambience5

    We had the Brunch! Steak and eggs :) delicious

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33. CA

    CAROLAT

    San Diego

    5 recensioni

    4.0

    5 recensioni

    Visitato il giorno 5 dicembre 2022

    overall4food4service5ambience4

    Serving size kind of small but it was an started/appetizer.

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34. OT

    OpenTable Diner

    1 recensione

    4.0

    1 recensione

    Visitato il giorno 5 dicembre 2022

    overall4food5service3ambience3

    The food was super tasty. Sushi rolls were excellent. Our server was friendly and like most places they were understaffed. So we did not get our drinks until we were mostly done with our meals. However the manager comped our drinks and then also gave us complementary dessert. They tried their best to make up for their mistake and we’re very gracious the whole time. It ended up being a nice experience.

    Kona Grill - ScottsdaleHa risposto il 7 dicembre 2022Thank you for the positive review! It's great to hear that we were able to redeem ourselves during your visit. We hope you give us another chance in the near future. Maybe for brunch on Saturday or Sunday!

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35. NG

    NatalieG

    1 recensione

    4.0

    1 recensione

    Visitato il giorno 4 dicembre 2022

    overall4food5service3ambience4

    Great food and you don’t feel like you’re in a mall. Our waitress wasn’t the best - but not horrible. More so seemed like she was new and unsure how to handle more than 2 tables.

    Kona Grill - ScottsdaleHa risposto il 7 dicembre 2022Hi Natalie! We appreciate your feedback and will utilize it to further develop our team. We hope to see you again soon.

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36. OT

    OpenTable Diner

    Salt Lake City

    8 recensioni

    vip
    4.0

    8 recensioni

    Visitato il giorno 2 dicembre 2022

    overall4food3service4ambience4

    Changed the menu and eliminated all the sides for their signatures dishes but you don’t find out until they bring it out to you.

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37. l

    lovethelaughter

    Phoenix

    23 recensioni

    5.0

    23 recensioni

    Visitato il giorno 2 dicembre 2022

    overall5food5service5ambience5

    Macadamia Nut Chicken is thee BEST!! Great service id a plus! Thank you

    Report
38. M

    Mjoyner

    Phoenix

    20 recensioni

    5.0

    20 recensioni

    Visitato il giorno 25 novembre 2022

    overall5food5service5ambience5

    We had a wonderful time. They seemed to be out of a few things! No Cragy Range dine, so cashew salad etc. But we still had a great time!

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39. OT

    OpenTable Diner

    Edmonton

    5 recensioni

    vip
    5.0

    5 recensioni

    Visitato il giorno 25 novembre 2022

    overall5food5service5ambience5

    Waitress Lauren provided great service and very friendly and nice to chat with. Turkey Thanksgiving special was very tasty. Enjoyed eating on the patio.

    Report
40. CA

    ChristyA

    1 recensione

    3.0

    1 recensione

    Visitato il giorno 24 novembre 2022

    overall3food4service2ambience2

    The server was very nice however the process was very disorganized. We just received our Thanksgiving appetizers (no utensils or chopsticks) and within moments our dinner came we hadn't even started our appetizer which was delicious but service was discombobulated.

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