Benihana - Dulles

3.5
649 recensioni
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Fino a $30
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Giapponese
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Cosa dicono 649 persone
Valutazione complessiva e recensioni
Le recensioni possono essere scritte solo da utenti che hanno visitato questo ristorante
3.5basato sulle recenti valutazioni
3.8
cibo
3.2
servizio
3.4
Atmosfera
3.1
Rapporto qualità-prezzo
Rumorosità · Moderata
Il 63% delle persone lo consiglierebbe ad un amico
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OT
Washington DC
1 recensione
Visitato 4 giorni fa
Complessivo 1cibo 2servizio 2Atmosfera 1

Upon entrance, the restaurant smelled so bad like unclean, sour wash rags.

We had made a special request to be seated at a table without children ... the restaurant was empty and we were seated at a table with a baby. The host acknowledged our special request but told us the only way we'd get a chef to cook for us, we'd have to sit at the table with the baby, even though no other tables were occupied.

The table was smelly and sticky. While our server was very nice, her tray was filthy. I was second guessing eating the food because the (empty) restaurant appeared very unsanitary, but we had a gift certificate so we took a chance. The food turned out to be so-so, not horrible, not great. We got a very small serving of zucchini for the "vegetables" and nothing else - maybe 4 pieces.

The bathrooms were filthy.

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f
Richmond
73 recensioni
Visitato 6 giorni fa
Complessivo 4cibo 4servizio 3Atmosfera 4

Service was not great tonight. I ordered yakisoba noodles with chicken with a side of shrimp, for the first time. It was terrible. The sauce has five spice in it. Three of us tried a small bite each, and everyone said it tasted awful. Normally, everyone gets ice cream. Tonight, only 2 out of 5 of us were given ice cream. Not sure why. The staff seemed to be in bad moods tonight. We are regular customers and were very disappointed.

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AA
1 recensione
Visitato il giorno 5 gennaio 2019
Complessivo 2cibo 4servizio 2Atmosfera 3

I sat for 45 minutes at a table in the dining room with hungry kids. No one told us about the wait time or updated us on the length of time until the chief would arrive. It is pretty miserable for kids to sit and watch others eating when they can't have food themselves. I asked if there was anything they could order or bring and was told no. Not coming back!

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FD
1 recensione
Visitato il giorno 5 gennaio 2019
Complessivo 3cibo 4servizio 2Atmosfera 2

Very disappointed that we were charged for 2 steamed rice even though we ordered 4 entrees, also charged for garlic butter for the steamed rice. Half a scoop for 50 cent for the request.

1st time I have been charged for garlic butter and steamed rice. Frequent customer

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OT
1 recensione
Visitato il giorno 1 gennaio 2019
Complessivo 3cibo 3servizio 2Atmosfera 4

An 8 PM reservation didn't have us seated until almost 8:45. The chef was great, but it took another 10 minutes after being seated to get even our drink orders taken.

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SE
Washington DC
5 recensioni
Visitato il giorno 1 gennaio 2019
Complessivo 4cibo 4servizio 3Atmosfera 3

It was NYE so it was packed and crazy busy. Usually it's smoother experience but still good none the less.

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CR
1 recensione
Visitato il giorno 31 dicembre 2018
Complessivo 5cibo 5servizio 5Atmosfera 4

The food and the service was great. My spouse and I were at a table with two other families. They acted like we didn’t exist. I found it both disheartening and uncomfortable. Next time, I will take a larger group of my own friends and family so that we can have some lively conversation at the table rather than just me and my spouse listening to everybody else talk about their own family stuff and never addressing us. I don’t recommend Benihana at the holidays, as a romantic dinner for two.

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JB
1 recensione
Visitato il giorno 30 dicembre 2018
Complessivo 5cibo 5servizio 5Atmosfera 5

Staff were very friendly. Chef made it look easy cooking. Food were tasty.

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OT
Richmond
2 recensioni
Visitato il giorno 29 dicembre 2018
Complessivo 4cibo 4servizio 3Atmosfera 3

Chef was friendly and food was very good. Service was a bit slow in the beginning (few chefs working and wait staff) but our server was handling multiple tables so not likely her rather that they were short staffed that night. We go here occasionally and will go back either way.

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MS
1 recensione
Visitato il giorno 28 dicembre 2018
Complessivo 3cibo 4servizio 2Atmosfera 4

Food was good but our reservation was at 1:00 pm and the food didnt start cooking at our table until 2:00 pm. I had work obligations and had to leave my party early.

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b
1 recensione
Visitato il giorno 25 dicembre 2018
Complessivo 1cibo 2servizio 2Atmosfera 2

Worse Christmas dinner ever. Over cooked seafood and steak, a third string chef that didn't know any of the standard Japanese steakhouse tricks, and a spider. Yes a spider. Avoid...at least on Christmas day.

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LG
1 recensione
Visitato il giorno 25 dicembre 2018
Complessivo 1cibo 3servizio 1Atmosfera 2

Reservation was 7:30 PM but was seated at 8:30 PM. Chef was not available until I as well as the others at our table asked the manager how long will the food served. So finally after 2 hours waiting food was cooked and served. We got a $10 off our bill ?!!? Not happy at all. We are not coming to this place

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OT
Washington DC
1 recensione
Visitato il giorno 25 dicembre 2018
Complessivo 2cibo 5servizio 4Atmosfera 3

This was an unmitigated disaster. They had over booked Christmas Eve by 1.75x. Our reservation (booked two weeks in advance) for 7:15 was finally sat at 8:17. Orders were taken within a few moments, and then we sat and sat for 20 minutes or so. Finally our soup and salad beat our drink orders out. Following that delay there was another 25 minute delay before our chef came table side to begin meal preparation. They did try to make it better by offering complementary apps to accompany the meal. Our meal was not completed until 10:15. A three hour ordeal with small children. We have been to this location numerous times and totally understand the meal is usually long 1-1.5 hours start to finish, but 3 ended up basically destroying the night.

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DS
Houston
2 recensioni
Visitato il giorno 25 dicembre 2018
Complessivo 1cibo 1servizio 1Atmosfera 1

Did not honor reservation. Got there in time for 7:15 reservation and they were still seating people from 6:30. We had to leave

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C
Washington DC
1 recensione
Visitato il giorno 25 dicembre 2018
Complessivo 1cibo 2servizio 2Atmosfera 2

We had a 7pm reservation on Xmas eve. We were finally seated at 8pm. Food was just so so. We were not entertained by the chef preparing the food as we have been at other Japanese steakhouses. Disappointing. Probably will not try again.

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ET
1 recensione
Visitato il giorno 24 dicembre 2018
Complessivo 1cibo 2servizio 1Atmosfera 2

This restaurant should avoid booking more parties than they have staff to handle. Our seating was late. The waitress behaved as though waiting on us was an imposition. Half of our sushi order and a third of our drinks were not delivered because the staff was so overloaded they forgot. The table chef was obviously worn out and just going through the motions. Awful experience.

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JS
1 recensione
Visitato il giorno 24 dicembre 2018
Complessivo 3cibo 4servizio 2Atmosfera 2

Even with a reservation it was nearly an hour before we were seated. Then after being seated, it was another wait until we received service. We were there from 6:30 until after 9:00. It seems to me that they should not take so many reservations on a busy holiday evening.

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BW
Washington DC
13 recensioni
Visitato il giorno 24 dicembre 2018
Complessivo 3cibo 4servizio 3Atmosfera 3

Went for Christmas Eve dinner and when they called to confirm our reservation, asked us to show up early but we might have to wait???
They sat us after waiting 15 minutes and then after taking a drink order told us we would have to wait for a chef. I felt like the reservations were poorly managed.

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J
1 recensione
Visitato il giorno 24 dicembre 2018
Complessivo 2cibo 2servizio 2Atmosfera 2

When you think of benihana. You go for a show I can get a surf And turf for a % of the price I paid and of been 100% satisfied somewhere else because I wasn't expecting a show. But we went at Christmas so we got what seemed like limited selection to begin with. But let's start at the beginning, first our reservation wasn't ready when we got there and we waited 10 mins , and Everytime the waitress would ask about fried rice she had to reiterate that it was more expensive... Again I don't care about price at Benihanna!!!! then our food was entered wrong from the waitress to the chef (I SHOULD OF WALKED OUT THEN) But we fixed it and kept moving then we tipped our chef right when she came out to start off right and yes we got to see our food cooked but no tricks no egg toss no heart rice no flying food the onion volcano was not a volcano it was fire out of control that seemed like it burnt the chef and she left the table immediately. the worst part is when I made my reservation I specifically said that it was my children's first time going out to dinner there I could care less about a discount the manager gave off the bill it's not about the money we had the money to go out to dinner we want what we came to pay for at least if the chef does not know the tricks you should be told at a time and see if you are okay with that because we're the amount of money you're paying especially with a holiday menu the selection was very slim it was not what I expected at all.

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MA
Washington DC
3 recensioni
Visitato il giorno 23 dicembre 2018
Complessivo 2cibo 3servizio 2Atmosfera 4

the wait was horrible. We had a reservation for 8 and waited over an hour for a chef to come to the table. It was busy but that is no excuse. We had an early reservation because we had kids with us.

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H
Richmond
5 recensioni
Visitato il giorno 22 dicembre 2018
Complessivo 4cibo 4servizio 4Atmosfera 4

Great time came in before a fight and was out in time.

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GH
Washington DC
1 recensione
Visitato il giorno 20 dicembre 2018
Complessivo 1cibo 2servizio 3Atmosfera 2

Our reservation was at 6:45. We showed up and knew there would be a problem when the family before us walked out complaining that the point of the reservation is to not wait for an hour. We were told 20-30 minutes so at 7:20, I asked again and we were seated. Never called but just forgotten. We sat at the grill table with another 2 families since we were only 4. We had to wait another hour and finally did not get food started until around 8:30. It was my son's birthday and was really disappointed. Would have left if any other day but he really likes this food with a show.

PS. Reason for the delay was the group before us that took up three tables. 30+ people for a corp dinner. Rude if they did not contact the restaurant before hand and worse if the restaurant knew and did not bring in an extra cook.

NOT AGAIN FOR ME is my vote for this place.

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OT
Washington DC
4 recensioni
Visitato il giorno 16 dicembre 2018
Complessivo 2cibo 2servizio 1Atmosfera 2

Not like before
Service is horrible
They forgot we had a Bday
We just wanted to leave

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OT
Washington DC
1 recensione
Visitato il giorno 16 dicembre 2018
Complessivo 3cibo 4servizio 4Atmosfera 2

The place was a mess. The front door when opening and closing is very dangerous. You have to pull and push very hard due to the air ventilation. The dining room and bathrooms were disgusting, there is no one picking up and cleaning. Lock to the bathroom door needs to be fixed in one of the stalls. When chef was done a fan cut on with very cold air and we had to put our jackets on to finish dinner. Overall the environment gets an “F”

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OT
Baltimora
3 recensioni
Visitato il giorno 7 dicembre 2018
Complessivo 2cibo 3servizio 2Atmosfera 2

Business lunch. Took about 25-30 min from time we placed our order until food prep started. Restaurant was not busy at all and staff was standing around doing nothing while we waited. Appeared that staff was waiting for another party to sit down so they could cook for all of us at once. We had only an hour for lunch so the delay in getting started was problematic for us. Staff needs to be more aware during lunchtime hours that delays can spoil the experience.

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MR
1 recensione
Visitato il giorno 6 dicembre 2018
Complessivo 5cibo 3servizio 3Atmosfera 3

Love the birthday club coupon.
The food is good and the service too

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KK
Charleston
1 recensione
Visitato il giorno 1 dicembre 2018
Complessivo 2cibo 2servizio 4Atmosfera 3

Been there a few times and food quality has steadily declined. The kids liked it (which was what mattered since occasion was child birthday) but all 3 adult entrees (filet, scallops and chicken) were over cooked, bland and unsavory. My scallops were inedible and had a burger on my way home.

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f
Richmond
73 recensioni
Visitato il giorno 28 novembre 2018
Complessivo 4cibo 4servizio 3Atmosfera 4

We had an ok experience this time. The service wasn't so great. Asked for a few things, which were already on the chef's table, but didn't get it right away. No one cleared dishes, causing us to have to like them up and pass them down to the empty chair. We are regulars here, and this is definitely not the best service we've had here.

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OT
Washington DC
3 recensioni
Visitato il giorno 17 novembre 2018
Complessivo 3cibo 4servizio 2Atmosfera 2

We come here several times each year. We enjoy the food, but the service is always poor at best. Every time we come the wait to get our drinks is at least 45 minutes with a reservation planned out well in advance. There’s never an explanation, update, or an apology for the long periods of time for everything. Once we start to give our order, they then rush us like they are doing us a favor. No servitude or kindness ever. What brings us back are the chefs and the food. If it wasn’t for me wife, I would never come back. When I go out and spend $150 I expect more than poor service.

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f
Washington DC
6 recensioni
Visitato il giorno 17 novembre 2018
Complessivo 1cibo 1servizio 1Atmosfera 1

Worst experience ever!!! Will never return!!!

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OT
Washington DC
1 recensione
Visitato il giorno 13 novembre 2018
Complessivo 1cibo 2servizio 1Atmosfera 2

Unfortunately with these places your experience is at the mercy of the chef you’re assigned. We were assigned a meek, reserved, near silent chef who was very inexperienced and stumbled through making our dinner. Luckily, it was our guests first time at hibachi style dining so they were unable to comprehend how disappointing in comparison the performance was.

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OT
1 recensione
Visitato il giorno 11 novembre 2018
Complessivo 5cibo 5servizio 5Atmosfera 5

Opentable was simple & the staff was ready for us when we got there!

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OT
Washington DC
1 recensione
Visitato il giorno 11 novembre 2018
Complessivo 1cibo 1servizio 1Atmosfera 1

Made a reservation for 8:15 pm. Was not seated until almost 8:45. There were open tables but they did not have enough staff to work all of the tables. There was one other large group waiting also. By 9:15 we had placed our order and received salads and drinks but had not seen a chef. When we had asked at first we were told someone was coming soon. We then saw half the restaurant was complaining about similar delays and decided to cut our losses and leave. At this point they admitted they were short on chefs.

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BD
1 recensione
Visitato il giorno 11 novembre 2018
Complessivo 1cibo 4servizio 1Atmosfera 3

With a reservation, it took us 30 minutes to get seated. Another hour for food. No manager came to apologize or make it right to us.

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G
1 recensione
Visitato il giorno 11 novembre 2018
Complessivo 1cibo 1servizio 1Atmosfera 1

I never leave reviews but after this experience....I had to. I've always wanted to try benihanas and so for my birthday I figured why not?! I should have went to Sakura gardens instead!! The place was packed, loud and just not what I expected. But let's take that out of the equation as that is not the restaurant's fault.

Food-horrible! Unseasoned, (salt and pepper the bare minimim-was missing) and the cook put absolutely no effort into our dishes. We ordered teriyaki chicken and had to pay for sides (rice and noodles) separately because apparently that was all we would have gotten.....rediculous!

Chef- again no effort into meal, limited interaction with us and just was not pleasant.
Waitress-got our order wrong, took forever to bring things out and swore a few time to the cook (jokingly)....in front of us....this is absolutely not great customer service behavior

I looked at the other table next to us and their chef took time with their meals, their food looked absolutely amazing and their waitor checked in them to make sure things were great....must have been nice. Their chef started before ours and finished 15 minutes after ours....telling.

Way to ruin my birthday dinner.
Party of 8 and spent over $500 on horrible service do better!

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J
Washington DC
25 recensioni
Visitato il giorno 11 novembre 2018
Complessivo 1cibo 3servizio 1Atmosfera 1

Terrible experience. We were sat 45mins late for our dinner and weren't served our food until another 2 hours later. Would NEVER go back.

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CD
Washington DC
4 recensioni
Visitato il giorno 10 novembre 2018
Complessivo 2cibo 3servizio 1Atmosfera 3

Tonight was okay, not great. The hosts had little to no understanding when my in-laws were running late, threatening to give away our table after we had driven over two hours to get there and my mom flew across the country. Our server was rude, inattentive, and rarely checked on us. The rice tasted undercooked (steamed), which made the fried rice, while cooked nicely on the stove top, have hard grains. The steak was delicious, but the scallops could have been cooked longer. The server didn’t bother to take my ice cream order for my birthday; she defaulted to rainbow sherbet and only brought my free ice cream in the flavor I wanted when we reminded her that ice cream came with the meal (after she brought our check). My mom-in-law had to ask for a box for her food four times and was physically shooed away by her. If I didn’t love this place normally, I wouldn’t come back. Such a disappointing night.

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TP
1 recensione
Visitato il giorno 3 novembre 2018
Complessivo 2cibo 2servizio 1Atmosfera 2

Person cooking was not very skilled at all, and after all that is one of things you go for is the show. Left the table several time to get things. Table behind us had a great person!! Food was served to far apart, rice first, then veggie a while after, and then protein a while after that, but that time every else was cold....

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L
Washington DC
3 recensioni
Visitato il giorno 29 ottobre 2018
Complessivo 2cibo 5servizio 2Atmosfera 3

Reservation was at 6:45, we didn’t eat until 8:45! Waiting that long just doesn’t work when you have kids with you - and it’s not the first time it’s taken that long.

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MA
1 recensione
Visitato il giorno 27 ottobre 2018
Complessivo 4cibo 3servizio 4Atmosfera 4

The staff was great & the restaurant was clean & attractive. The friendly chef put on a fun, entertaining display. The only drawback was that the food was on the bland side. I got the Hibachi steak & my daughter got the shrimp. I don't even particularly enjoy food that is highly seasoned, but this seemed to be lacking flavor. The only other noteworthy item would be that it was $1 uncharge for the fried rice (reasonable & expected) for me but for the kids meal added $4.

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