Benihana - Dulles

3.6
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816 recensioni
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Fino a $30
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Giapponese

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Adatto ai Gruppi
Adatto ai compleanni
Adatto per un appuntamento
Cosa dicono 816 persone
Valutazione complessiva e recensioni
Le recensioni possono essere scritte solo da utenti che hanno visitato questo ristorante
3.6basato sulle recenti valutazioni
3.8
cibo
3.6
servizio
3.6
Atmosfera
3.2
Rapporto qualità-prezzo
Rumorosità · Moderata
Il 48% delle persone lo consiglierebbe ad un amico
Ordina per
Filtri
OT
1 recensione
Visitato 2 giorni fa
Complessivo5cibo5servizio5Atmosfera5

We went for my husband's birthday. The food was delicious and everyone was very welcoming and friendly.

Segnala
GW
Washington DC
1 recensione
Visitato 3 giorni fa
Complessivo3cibo1servizio2Atmosfera2

The food was very bland. No seasoning on it. I do not out salt on my food after it's cooked. Not big on a lot of salt but some seasoning I necessary to give it flavor.

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LG
Washington DC
7 recensioni
Visitato 5 giorni fa
Complessivo3cibo3servizio3Atmosfera3

Kinda has gone down hill. Even though we had reservations, still waited a half hour with no seating. It was very noisy too. The “chef” didn’t make the table feel special or fun either, like they used to. Just cooked our food and did a couple small things. Didn’t get that whole “Japanese” feel either. Prices have gone up too! Not sure we will come back.

Benihana - Dulles
Ha risposto 2 giorni fa

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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MG
Washington DC
2 recensioni
Visitato 5 giorni fa
Complessivo3cibo2servizio2Atmosfera4

The food was mediocre for the price. We enjoyed the chef cooking at the table, but our server did a few things that made me dislike the overall service. First, he asked for everyone's order and then followed up asking if we would like the chicken fried rice. Everyone said of yes without realizing that there was an upcharge for that vs regular rice. Not a big deal, but I think it should have been mentioned. Then when we finished our meal we asked for a box to go and the server also asked if we would like our bill. We had to specifically ask the server for our dessert, which was included as part of the entrees we ordered. Other people at the table were never asked if they wanted the dessert which they had paid for. Again, not a big deal for a small bowl of ice cream, but the overall experience left me dissatisfied with the restaurant and it is unlikely we will be back anytime soon.

Benihana - Dulles
Ha risposto 2 giorni fa

Matthew, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
Washington DC
1 recensione
Visitato 5 giorni fa
Complessivo3cibo2servizio1Atmosfera2

They were severely understaffed. The hibachi chef had to keep leaving the table while cooking to get us water. Our cocktails never arrived and the sushi app we ordered came to the table after we had finished our meal. Also, the table next to us was told that they ran out of clean cups, even for soda and water.

Benihana - Dulles
Ha risposto 2 giorni fa

Thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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VR
Washington DC
1 recensione
Visitato 5 giorni fa
Complessivo1cibo1servizio1Atmosfera2

very dissapointed with the food and service provided

Benihana - Dulles
Ha risposto 2 giorni fa

Varsha, we apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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JG
1 recensione
Visitato 5 giorni fa
Complessivo1cibo1servizio1Atmosfera2

We understand that it was Valentine's Day and busy but: we waited 40 minutes to be seated after already having a reservation. Our drinks got ordered right away by our server (ordered water and alcoholic drinks) but we never received our drinks we ordered from the bar. Soup came out right away (it was not hot) but salad came out after all of our food was made.
The food that was prepared in front of us was under seasoned and any meat was over cooked. Fried rice that was still white, chewy, over cooked shrimp that didn't have any seasoning on it, and filet mignon that was extremely fatty.
All of our vegetables were only cooked to be partially done.
Our meals came with tea and ice cream at the end but we were never offered it. At that point in the meal we were ready to leave and didn't bother asking.
Not only that, but the typical Benihana experience with the egg flip never happened and the onion volcano was forgot until the very end.
This was so disappointing to us and will never visit this Benihana location again because of this experience.

Benihana - Dulles
Ha risposto 2 giorni fa

Jonathan, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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CC
1 recensione
Visitato 5 giorni fa
Complessivo3cibo5servizio1Atmosfera5

Food was great but the service is poor. Our waitress did not even check on us no refill water or asking our table if were ok or need something. However the cook shes little shy no interaction but she did good.

Benihana - Dulles
Ha risposto 2 giorni fa

Carina, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
Washington DC
2 recensioni
Visitato 5 giorni fa
Complessivo1cibo1servizio1Atmosfera1

We made a reservation at 7:15pm and were seated at 8:00pm. The waiter took 15 minutes to bring everything and kept asking if we wanted items (e.g., refills, soup, salad, ice cream) that came with the meal. We ate the main course 45 minutes after ordering. The bottom line is management can’t handle a high volume dinner crowd. Additionally, management never came over to communicate potential delays when we were seated or apologize for the delays at the end of the meal. This restaurant can’t handle busy occasions. Positives: The chef was great and the main course he prepared was excellent.

Benihana - Dulles
Ha risposto 2 giorni fa

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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JF
Washington DC
18 recensioni
Visitato 5 giorni fa
Complessivo1cibo1servizio1Atmosfera1

Awful awful awful. We went for Valentines Day for a 7:15 reservation. We get seated at 7:40pm, right next to the door and 50 people waiting for a table. So romantic! LOL. Then the waiter comes immediately over and tells us we need to order quick or we are going to wait for a while for food. So we order. While we order he proceeds to burn the menu into the table, leaving a plastic smear that just burned while we waited for food. The smell was terrible. 45 mins later, we hadn’t even gotten a drink or the soup/salad. We just got up a left. We’ve had great experiences here before. Never. Again.

Benihana - Dulles
Ha risposto 2 giorni fa

Jessa, On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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OT
Washington DC
1 recensione
Visitato 5 giorni fa
Complessivo1cibo5servizio1Atmosfera3

We had a 7:15 reservation. Was seated promptly at 7:15 however, did not receive drinks until 8pm and wine was received without glasses...server stated there were no clean glasses at the time. And it was well over an hour before the chef came to start on our food. There was a table sat after us who checked out before we even got our food. At no point did the manager come over to apologize or check on us. So many things went wrong with this visit, I doubt I will ever go back.

Benihana - Dulles
Ha risposto 2 giorni fa

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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DK
Washington DC
1 recensione
Visitato 6 giorni fa
Complessivo5cibo5servizio5Atmosfera5

This is a neat way to meet other people and enjoy their company. Though the main contributor to this experience is how receptive others at the table are to open conversations with strangers.

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JC
Washington DC
34 recensioni
Visitato 6 giorni fa
Complessivo2cibo2servizio2Atmosfera3

Service was below average, food was disappointing, lacked flavor.

Benihana - Dulles
Ha risposto 2 giorni fa

JC, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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LG
Washington DC
4 recensioni
Visitato 6 giorni fa
Complessivo3cibo4servizio3Atmosfera3

It’s ok. I just feel like there’s no other place for teppanyaki around here and this place is just so expensive and yet the service is always slow and they always miss something. This time they forgot the white rice for the people who didn’t want fried rice. Add to that that it’s always overpriced and I’m just not into it anymore.

Benihana - Dulles
Ha risposto 2 giorni fa

Lynne, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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b
Washington DC
21 recensioni
Visitato 6 giorni fa
Complessivo5cibo5servizio5Atmosfera4

Great dinner for Valentine's Day! The chef was very talented (and funny!). The fried rice is truly the best as always. The only downside was our waitress was not very attentive to our table - rarely coming by for refills, etc. (Esp when it was not very busy - there were maybe 4 other tables). However, that being said - was a great dinner and we left stuffed. Wish there was a location closer to Tysons so we didn't have to drive all the way out to Dulles!

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MP
1 recensione
Visitato il giorno 8 febbraio 2020
Complessivo3cibo2servizio2Atmosfera3

We read the reviews and we were hoping that they were wrong so we figured we would give it a shot and see for ourselves. The “show” was very disappointing. Chef just started cooking without the entertainment that you normally get at a Japanese steak house. Food was very bland. Was expecting more for the price we paid. We’ve visited a lot of Japanese steakhouses and this was by far the most expensive and most disappointing of all.

Benihana - Dulles
Ha risposto 5 giorni fa

Maryke, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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KG
Washington DC
7 recensioni
Visitato il giorno 8 febbraio 2020
Complessivo3cibo4servizio3Atmosfera3

We had a 5:45 reservation but didn’t get to eat until after 7... not sure if it was just an off night, but everything was so slow. Food was yummy as always though!

Benihana - Dulles
Ha risposto 5 giorni fa

Kate, we apologize for your experience. Your feedback helps us to make improvements. We sincerely hope you will return to visit us at any one of our restaurants. Thank you for taking the time to share your review.

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A
1 recensione
Visitato il giorno 1 febbraio 2020
Complessivo1cibo3servizio3Atmosfera2

We showed up for our reservation about 30 minutes early, as we told the hostess that we had reservations for 7:00 she then said ok! Then the manager saw us and said we have a spot right now for you guys so follow me! He sat us down at a table that the other 5 people had already ordered drinks and there dinner! So we felt very rushed we didn’t even order a drink we just ordered water! Looked at the menu for less than a minute before waitress asked us what we wanted for dinner!

Benihana - Dulles
Ha risposto il 12 febbraio 2020

Ap, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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MJ
1 recensione
Visitato il giorno 1 febbraio 2020
Complessivo4cibo2servizio4Atmosfera4

I have been to other habachi grills and the food was in abundance but our cook wasnt as ample with the food I had one zucchini strip cut up. Just wish it was a little more food but it tasted okay

Benihana - Dulles
Ha risposto 7 giorni fa

Michelle, We are happy to hear that you enjoyed the dining experience!

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JS
Washington DC
1 recensione
Visitato il giorno 23 gennaio 2020
Complessivo3cibo2servizio4Atmosfera3

We had previously been to Benihana at another location and it was wonderful. This experience was less than desirable. The prices were higher than we had expected and the food was not that good. Within 30 minutes of completing my meal, I was in the restroom with stomach problems.

Benihana - Dulles
Ha risposto il 29 gennaio 2020

Joyce, On behalf of our team here at Benihana, we sincerely apologize for your experience and understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website so that we can further address this matter.

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S
Washington DC
5 recensioni
Visitato il giorno 22 gennaio 2020
Complessivo5cibo5servizio5Atmosfera5

Everything was great!

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DD
Washington DC
1 recensione
Visitato il giorno 18 gennaio 2020
Complessivo3cibo3servizio2Atmosfera3

Though our cook prepared the food ok, there was no show and no interaction with the guests. The person later noted she does not speak English which I feel hindered any real interaction and understanding of the guests or orders.

Benihana - Dulles
Ha risposto il 23 gennaio 2020

David, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

Segnala
EQ
1 recensione
Visitato il giorno 6 gennaio 2020
Complessivo1cibo1servizio1Atmosfera1

Aside from the flaming onion, boring, don’t spend your money even with the -$30 off birthday discount.

Benihana - Dulles
Ha risposto il 13 gennaio 2020

Erin, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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JB
Washington DC
5 recensioni
Visitato il giorno 4 gennaio 2020
Complessivo4cibo5servizio3Atmosfera4

Even with reservations you have to wait.
We were celebrating birthday and they didn’t have camera to take picture. Our dinner comes with ice cream and they misses to ask so when we told them they brought us what appears to be half a spoon. Guy dropped my mustard sauce all over my clothing and purse.
Chef always on point, polite and yummy food.

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JJ
Washington DC
19 recensioni
Visitato il giorno 2 gennaio 2020
Complessivo5cibo5servizio5Atmosfera4

We’ve been going to Benihana’s for 20 years four or five times a year.
Until recently, the food was always predictable and we enjoyed it. The last couple of times the staff are turned over in the quality of the food seem to be suffering.

This time, we were wondering if we would find it worthwhile or if we should start to look out square. I’m delighted to say that the service was excellent and the chef was a younger woman who really knew her stuff and cooked the food to perfection, provided a pleasant little shell in the process and pay close attention to any special requests.

One minor point: The hibiscus iced tea Seemed a bit tart as if the person making the tea forgot to add a little bit of sweetener to it

This was probably the best combination of food and service
That we have experienced. We will certainly be returning based on this visit.

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OT
1 recensione
Visitato il giorno 1 gennaio 2020
Complessivo4cibo4servizio5Atmosfera5

As good as any Benihana. Just overpriced as a chain. Great food that can be matched in quality at a lower price elsewhere.

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SC
1 recensione
Visitato il giorno 1 gennaio 2020
Complessivo5cibo5servizio5Atmosfera5

Was seated promptly, staff was friendly and attentive, food portions were good, food quality was very good.

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C
Washington DC
2 recensioni
Visitato il giorno 31 dicembre 2019
Complessivo2cibo1servizio2Atmosfera3

I noticed that the restaurant was distributing a special menu as I was seated. These menus did not include all of the items on the full menu and the costs listed were more expensive than the prices on the full menu. My service was fairly poor. Drinks were made incorrectly twice. We had to hunt down our server as she was not consistently attentive. The hibachi chef underperformed. She (the chef) gave us no show and instead just cooked the food. The meal was very bland and unseasoned. I had to ask for other sauces to make my meat more edible.

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ML
Washington DC
2 recensioni
Visitato il giorno 31 dicembre 2019
Complessivo2cibo5servizio1Atmosfera3

We come here every New Year’s Eve! It was bad last year but thought to give it another try, since our kids love it. The service was the worst it ever been. No waitress came back for refills the whole time, cook didn’t understand anything what so ever. It was bad. Asked for a manger however to no surprise know one came.

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CM
Washington DC
2 recensioni
Visitato il giorno 31 dicembre 2019
Complessivo1cibo3servizio2Atmosfera1

Sat too many people at the table. Very uncomfortable dining experience on New Years Eve.

Segnala
OT
Baltimora
1 recensione
Visitato il giorno 31 dicembre 2019
Complessivo1cibo2servizio3Atmosfera5

They forgot to make my son’s chicken for dinner. He’s 5 and I no one came to apologize. They comped his nonexistent meal, but we didn’t want a free meal, we wanted a nice family dinner.

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OT
Washington DC
4 recensioni
Visitato il giorno 28 dicembre 2019
Complessivo5cibo5servizio5Atmosfera5

Great food and service!!!

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LH
Washington DC
1 recensione
Visitato il giorno 25 dicembre 2019
Complessivo3cibo3servizio5Atmosfera5

Getting in was a bit straining because of the air pressure between the outside/inside doors. Yet, after getting in and since we made reservations, we were sat immediately. Service was great, the waitress catered to our needs and came back often to see if we needed anything else. The chef was good but the food was bland. There must be something wrong with the pipes because I smelled an odor on the way to and while in the restroom. The odor almost made me gag. They must know because I didn’t see anyone seated on that side. Anyway, sit on the left side if you want to eat and keep your food down.

Benihana - Dulles
Ha risposto il 30 dicembre 2019

Lisa, on behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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OT
Washington DC
7 recensioni
Visitato il giorno 25 dicembre 2019
Complessivo1cibo2servizio2Atmosfera2

Christmas Eve

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F
Washington DC
3 recensioni
Visitato il giorno 25 dicembre 2019
Complessivo4cibo4servizio5Atmosfera3

No comments

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f
Dallas
8 recensioni
Visitato il giorno 22 dicembre 2019
Complessivo1cibo1servizio1Atmosfera1

Very high price for very low value!!

Benihana - Dulles
Ha risposto il 23 dicembre 2019

We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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DO
1 recensione
Visitato il giorno 19 dicembre 2019
Complessivo4cibo5servizio3Atmosfera4

Overall very good. Long wait to be seated when we were the only party there. After seating long wait before service began.

Chef was awesome, food was great!

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G
Washington DC
1 recensione
Visitato il giorno 18 dicembre 2019
Complessivo1cibo2servizio2Atmosfera1

Birthday for family of 5.
Horrible experience. This Benihana is the worst. Freezing cold in restaurant. Smokey. Bathrooms smell like sulfur or methane or something. Can’t even breathe when in them.
Chef skipped all the tricks that are normal.
Barely sang happy bday. No picture offered.
Worst of all - 6:45 reservation not seated until 7:25. CRAZY! And nothing given for waiting and bad experience. Was truly horrible. Permanently Ruining my image of this place - particularly this location in Loudon/Dulles, VA - forever. Such a shame.

Benihana - Dulles
Ha risposto il 23 dicembre 2019

On behalf of our team here at Benihana, we would like to sincerely apologize for your recent visit with us. With your feedback, we look forward to improving the guest experience and would like to thank you for taking the time to share your review with us. If you would like to get in touch with our team, please do so via the Contact Us page on our website

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SH
Washington DC
4 recensioni
Visitato il giorno 17 novembre 2019
Complessivo3cibo4servizio4Atmosfera3

I have not been to this restaurant in awhile, but it seems as if the quality is going down. I’m not going to give up just yet, but I hope the Resturant pays attention to the posted reviews.

Benihana - Dulles
Ha risposto il 22 novembre 2019

Sheron, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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LZ
1 recensione
Visitato il giorno 15 novembre 2019
Complessivo1cibo1servizio2Atmosfera4

It was very expensive-chicken was dry, tuna was dry- they forgot the shrimp on one plate- they forgot our icecream at the end and did not sing my daughter in law Happy Birthday 😒. Not worth the money we spent!!

Benihana - Dulles
Ha risposto il 18 novembre 2019

Lee, thank you for sharing your review. We understand your concern. If you would like to get in touch with our team, please do so via the Contact Us page on our website. Your feedback helps us to make improvements, and we’re hopeful that you will provide us with an opportunity to serve you again. Arigato.

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